Executive insights
Workforce optimisation: The ultimate guide for 2024
Workforce optimisation makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.
Latest stories
Guides and ebooks
Consumers expect AI to radically transform service
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
Best practices
3 min read
CX Trends 2023: Immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.