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Podcast | Conversations with Zendesk

Hear expert takes on the latest CX news and current market trends.


Burning AI questions answered—with Zendesk’s Peter Neels

Zendesk’s senior CX strategist, Peter Neels, tackles the hard-hitting AI questions and explains why a smart implementation strategy might look different than you'd expect.

Latest stories

Article
2 min read

Top 35 customer service and support podcasts for 2024

Explore the top 35 customer service podcasts—get to know the latest trends, tips, and strategies in customer support.

Podcast
1 min read

Building trust and security at the intersection of AI and CX — with Zendesk’s Joey Edwards-Lebair

In the concluding segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.

Podcast
1 min read

Unlocking the power of intelligent CX with Zendesk's Joey Edwards-Lebair

In the first segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.

Podcast
1 min read

AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

With insights from Covington, Kentucky to Paris, France, Tom Eggemeier sits down with Conversations with Zendesk host Nicole Saunders to tell us what he really means when he talks about the intelligent heart of customer experience.

Podcast
1 min read

Mastering the art of managing customer success with LinkedIn’s Erika Tabacniks

The manager of customer success for LinkedIn chats with host Nicole Saunders about building an effective customer success team and leading with empathy in the age of AI.

Podcast
1 min read

How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye

The chief information officer for the electric vehicle innovator discusses the importance of finding meaning in your work and how empowering employees helps create better customer experiences.

Podcast
1 min read

Understanding the shifting priorities of IT leaders with Zendesk’s Paulette Chafe

In this wide-ranging episode, Paulette Chafe discusses the evolving role of IT leaders in CX, from ensuring data security to implementing AI.

Podcast
1 min read

Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

Discover how companies can approach the adoption of AI in a responsible way while leveraging it to its fullest potential.

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