When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
8 min read
How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
6 min read
How online retailers are transforming the customer experience with conversational commerce
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
11 min read
What is customer retention? 11 examples and strategies to retain customers
Businesses work hard to attract customers through a mix of marketing, social media and brand strategies.…
8 min read
Feedback form examples, templates and how to write your own
Use these feedback form tips to help you hear more from your customers and improve your CX.
12 min read
What is customer satisfaction? (And how to achieve it)
Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.
7 min read
What is a BPO call centre and what does it do?
If your business does not have the bandwidth to handle all your inbound and outbound calls adequately, you may want to consider outsourcing. Read on to learn how a BPO call centre can step in
15 min read
Customer experience: strategies, importance and examples
Customers have come to expect more out of companies, but who can blame them? We have…
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