Customer support
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
CX Trends 2023: Immersive CX marks the dawn of a new era in service
Despite economic turbulence and rising customer expectations, companies remain optimistic about the future. That hope is grounded in plans to invest in immersive CX, which is being driven by five distinct trends.
Latest stories
Consumers expect AI to radically transform service
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
Good-enough service is not good enough: Three strategies to remain competitive
The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.
Why CX Champions must continue raising the bar on excellent customer service
You have built a powerful support organisation, a feat worth celebrating. But now what? Learn what other CX Champions are doing to continue providing innovative service.
Rising to the top, these CX leaders are up for solving complex service challenges
Trying to find the right balance between human agents and AI? Customer data split across systems and apps? Struggling to hire and retain support talent? You may be a CX Riser.
Emerging into CX leadership – steps to take now to avoid costly fixes down the road
Still figuring out how and where to use AI in support? Struggling to turn customer data into meaningful change? Are agent training programmes less than ideal? You may be a CX Emerger.
How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
How online retailers are transforming the customer experience with conversational commerce
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
What is customer retention? 11 examples and strategies to retain customers
Businesses work hard to attract customers through a mix of marketing, social media and brand strategies.…