Plans and pricing
Build your own plan
Streamline support with our best-in-class ticketing system for managing emails. Customise with enhancements such as live chat and messaging, help centre and voice.
Support Team
Deliver faster support by consolidating customer issues all in one place with conversation history and out-of-the-box reporting.
US$ 19
per agent/month billed annually
Support Professional
Improve customer satisfaction with automated customer feedback and internal customer service benchmarks.
US$ 55
per agent/month billed annually
Support Enterprise
Scale support with ease and optimise agent workflows with skills-based ticket routing, custom roles and permissions.
US$ 115
per agent/month billed annually
Advanced AI
US$ 50per agent/month billed annually
Advanced AI that instantly understands common customer issues, routes tickets and gives your teams proactive insights and suggestions that allow them to take quick action consistently across your team. It comes with AI-powered tools to optimise your service workflows, an AI-powered copilot to empower agents to solve issues faster and tools to easily scale your knowledge base.
Advanced AI is available at the Professional and higher plan levels.
Zendesk Workforce Management
US$ 25 per agent/month billed annually
For organisations managing teams in Zendesk, Workforce Management (WFM) is the ideal scheduling solution to meet AI-forecasted needs and to provide comprehensive historical and real-time reporting on team performance and capacity.
Available for all Zendesk plans.
Zendesk Quality Assurance
US$ 35 per agent/month billed annually
Automatically analyse 100% of conversations across human and AI agents, BPOs, channels and languages. AI detects issues, knowledge gaps and coaching opportunities to improve service.
Available for all Zendesk plans.
Zendesk Workforce Engagement Bundle
US$ 50 per agent/month
Enjoy the power of Zendesk Workforce Management and Zendesk Quality Assurance at a discounted bundle rate and lead your team to deliver superior CX.
Advanced Data Privacy and Protection
US$ 50per agent/month billed annually
Support your compliance and security policy obligations with an extra layer of protection and privacy.
Select features are not yet available. All features will be available or EAP by the end of 2024. Contact sales for more information.
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*24/7 support in English only. 8x5 customer’s local business hours for designated languages.
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