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Plans and pricing

Build your own plan

Streamline support with our best-in-class ticketing system for managing emails. Customise with enhancements such as live chat and messaging, help centre and voice.

US$ 55

Explore our all-in-one solutions

Starting at US$ 55/month

Support Team

Deliver faster support by consolidating customer issues all in one place with conversation history and out-of-the-box reporting.

US$ 19

per agent/month billed annually

New: Add-on

Advanced AI

US$ 50per agent/month

Advanced AI that instantly understands common customer issues, routes tickets and gives your teams actionable insights and suggestions. It comes with AI-powered tools to optimise your service workflows, empower agents to solve issues faster and easily scale your knowledge base.

Advanced AI is available at the Professional and higher plan levels.

New: Add-on

Zendesk Workforce Management

US$ 25 per agent/month

For organisations managing teams in Zendesk, Workforce Management (WFM) is the ideal scheduling solution to meet AI-forecasted needs and to provide comprehensive historical and real-time reporting on team performance and capacity.

Available for all Zendesk plans.

New: Add-on

Zendesk Quality Assurance

US$ 35 per agent/month

Automatically analyse 100% of conversations across human and AI agents, BPOs, channels and languages. AI detects issues, knowledge gaps and coaching opportunities to improve service.

Available for all Zendesk plans.

New: Add-on

Zendesk Workforce Engagement Bundle

US$ 50 per agent/month

Enjoy the power of Zendesk Workforce Management and Zendesk Quality Assurance at a discounted bundle rate and lead your team to deliver superior CX.

    New: Add-on

    Advanced Data Privacy and Protection

    US$ 50per agent/month

    Support your compliance and security policy obligations with an extra layer of protection and privacy.

    Select features are not yet available. All features will be available or EAP by the end of 2024. Contact sales for more information.

    Compare plans

    Plan type

    Annual Subscription Term (per agent per month)

    US$ 19

    US$ 55

    US$ 115

    Monthly Subscription Term (per agent per month)

    US$ 25

    US$ 69

    US$ 149

    AI-powered bots

    Included automated resolutions

    5 ARs per agent/month

    10 ARs per agent/month

    15 ARs per agent/month

    Additional automated resolutions

    Add-on

    Add-on

    Add-on

    Ticket sharing between multiple Zendesk accounts

    Manual

    Automated

    Automated

    Conversation routing

    Based on agent status and capacity

    Based on agent status, capacity and ticket priority

    Based on agent status, capacity, ticket priority and agent skill

    Service Level Agreement (SLA) management

    Multiple ticket forms

    Conditional ticket fields

    Guided mode

    *24/7 support in English only. 8x5 customer’s local business hours for designated languages.

    Explore the Zendesk Suite

    Deliver conversational experiences across any channel with a complete service solution that is easy to use and powerful at scale.

    See Zendesk Suite plans

    Try the full Zendesk experience

    See how your business could connect with more customers in more places.

    Free Suite trial

    Frequently asked questions, answered.

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