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Plans and pricing

Basic plans

Best-in-class ticketing system for managing emails

Zendesk Suite plans

Starting at US$ 55/month

Subscription term

Save with annual
Number of agents

New: Add-on

Advanced AI

US$ 50per agent/month

Enterprise-grade AI instantly understands common customer issues for your industry, routes tickets and gives agents extra insights. In any plan, Advanced AI is available at the Professional and higher levels.

New: Add-on

Advanced Data Privacy and Protection

US$ 50per agent/month

Support your compliance and security policy obligations with an extra layer of protection and privacy above and beyond the trusted experience we deliver to every customer.

Select features are not yet available. All features will be available in 2024. Contact Sales for more information.

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Support Team

Support Professional

Support Enterprise

Annual Subscription Term (per agent per month)

US$ 19

US$ 55

US$ 115

Monthly Subscription Term (per agent per month)

US$ 25

US$ 69

US$ 149

Ticket sharing between multiple Zendesk accounts




Conversation routing

Based on agent status and capacity

Based on agent status, capacity and ticket priority

Based on agent status, capacity, ticket priority and agent skill

Service Level Agreement (SLA) management

Multiple ticket forms

Conditional ticket fields

Guided mode

Prebuilt analytics dashboards

Filters and interactivity

Data exports

Zendesk Benchmark

Refresh rate

24 hours

24 hours

24 hours

Live agent activity dashboard

Default view

Customisable views plus live agent status drill-in

*24/7 support in English only. 8x5 customer's local business hours for designated languages.

Explore the Zendesk Suite

Deliver conversational experiences across any channel with a complete service solution that is easy to use and powerful at scale.

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Try the full Zendesk experience

See how your business could connect with more customers, in more places.

Free Suite trial

Frequently asked questions, answered.