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Editor’s picks
How-to guides
AI agents
AI in customer service
Why is customer service important?
The humanising power of AI in CX
Customer engagement
11 examples and strategies to retain customers
Customer engagement
Customer experience: strategies, importance and examples
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Best practices
27 min read
88 free call centre scripts to boost your customer satisfaction
Leverage our call centre scripts and customisable template to help agents deliver consistent and excellent customer service experiences.
Article
8 min read
How to build a QA scorecard: Examples + template
A QA scorecard can help you reduce customer churn and boost agent performance. Learn why it’s important and download our scorecard template below.
Article
5 min read
How CX helps healthcare SMBs earn healthy bottom lines
Smaller healthcare companies stand to grow strong on a foundation of great customer experiences.
Article
8 min read
Workforce optimisation: The ultimate guide for 2025
Workforce optimisation makes processes more efficient and employees more productive, and gives more flexibility to your bottom line. Learn more about it below.
Tools and media
1 min read
25 customer apology letter templates & examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
20 customer service resume examples + tips
Take the next step in your CX career with a customer service resume that stands out. Use one of our 20 templates below to get started.
23 min read
10 sales pitch examples that work (and tips for writing your own)
Craft an engaging sales pitch to pack your pipeline with high-quality leads.
1 min read
25 customer apology letter templates & examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Guides, research and more
Guides and ebooks
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Guides and ebooks
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
White Paper
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
Popular guides
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Latest stories
4 min read
17 ways to improve call centre customer satisfaction
Making connections more personal is just one way to improve call centre customer satisfaction. Get our top tips.
27 min read
88 free call centre scripts to boost your customer satisfaction
Leverage our call centre scripts and customisable template to help agents deliver consistent and excellent customer service experiences.
8 min read
AI customer service agents: A guide to the future of intelligent support
AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.
4 types of CRM & how to choose the right one
There are four types of CRM systems—operational, analytical, collaborative, and strategic—designed to support sales teams that can drive better customer experiences.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.
1 min read
25 customer apology letter templates & examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
20 customer service resume examples + tips
Take the next step in your CX career with a customer service resume that stands out. Use one of our 20 templates below to get started.
14 min read
What is customer care? Definition, importance & tips
Investing in customer care can build lasting brand loyalty and boost customer satisfaction.
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The best source of information for customer service, sales tips, guides and industry best practice. Join us.