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AI agents
AI in customer service
Why is customer service important?
The humanising power of AI in CX
Customer engagement
11 examples and strategies to retain customers
Customer engagement
Customer experience: strategies, importance and examples
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Best practices
Article
1 min read
Customer service quality assurance: The ultimate guide
Customer service quality assurance helps you deliver consistently high-quality service across every channel. Learn all about the QA process in our guide.
Article
18 min read
What is a go-to-market (GTM) strategy? How to build one in 11 steps
Learn how to use a go-to-market strategy to turn your product concepts into tangible offerings—without chaos or confusion.
Article
5 min read
AI call centre: How voice and digital channels are changing CX
Implementing AI call centre solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
27 min read
88 free call centre scripts to boost your customer satisfaction
Leverage our call centre scripts and customisable template to help agents deliver consistent and excellent customer service experiences.
Tools and media
1 min read
25 customer apology letter templates & examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
20 customer service resume examples + tips
Take the next step in your CX career with a customer service resume that stands out. Use one of our 20 templates below to get started.
23 min read
10 sales pitch examples that work (and tips for writing your own)
Craft an engaging sales pitch to pack your pipeline with high-quality leads.
1 min read
25 customer apology letter templates & examples
An effective customer apology can prevent customer churn and even build customer loyalty. Get our free customer apology letter templates now.
Guides, research and more
Guides and ebooks
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Guides and ebooks
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
White Paper
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
Popular guides
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Latest stories
Article
1 min read
Customer service quality assurance: The ultimate guide
Customer service quality assurance helps you deliver consistently high-quality service across every channel. Learn all about the QA process in our guide.
Article
18 min read
What is a go-to-market (GTM) strategy? How to build one in 11 steps
Learn how to use a go-to-market strategy to turn your product concepts into tangible offerings—without chaos or confusion.
Article
5 min read
AI call centre: How voice and digital channels are changing CX
Implementing AI call centre solutions helps businesses increase customer satisfaction, boost team productivity, and scale operations.
Article
6 min read
What is technical debt and how to manage it effectively
What is technical debt? Technical debt refers to the future cost of reworking code as a…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.
Article
10 min read
Knowledge-centred service (KCS): A guide to smarter support
Knowledge-centred service is a methodology where knowledge is continuously created and updated as part of resolving customer interactions. This knowledge management process improves customer service and organizational productivity.
4 min read
17 ways to improve call centre customer satisfaction
Making connections more personal is just one way to improve call centre customer satisfaction. Get our top tips.
27 min read
88 free call centre scripts to boost your customer satisfaction
Leverage our call centre scripts and customisable template to help agents deliver consistent and excellent customer service experiences.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.