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Artificial intelligence

AI built to drive service resolutions

Zendesk AI is the intelligence that powers our complete service solution. Powering the most AI customers in service with instant, personalised resolutions. Get started from day one with no training required.

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How Zendesk AI works

Intelligence infused into every interaction

Let automation play a bigger role

Having too many customers is a good thing. Let AI agents resolve 80%+ of customer and employee interactions instantly across any channel.

Give agents more power

Increase team productivity by 20% with a proactive copilot built into their workflows. Your agents get full customer information and recommended next steps to deliver consistent service.

Operate at scale

Streamline workflows, reduce agent workload and increase operational efficiency by over 15% – with complete visibility.

AI agents

Automate 80%+ of your interactions with AI agents

Zendesk AI agents resolve complex issues on any channel. Powered by agentic AI, they reason, adapt and act independently – delighting customers whilst reducing costs at scale. Launch in just minutes, with no technical expertise needed.

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AGENT COPILOT

Copilot turns every agent into a top performer

AI agent confirming a class booking in a chat interface.
Auto assist suggesting steps to fix a card issue while traveling.
Customer card issue ticket with related insights and similar cases.
AI chat showing message rewrite options in a customer conversation.

Zendesk copilot takes action. This proactive assistant improves productivity by providing agents insights, suggested replies and the ability to execute agent-approved actions.

AI agent confirming a class booking in a chat interface.

Admin COPILOT

Get your whole operation in formation with AI admin tools

AI chat confirming replacement of a travel card.
AI insights dashboard showing ticket volume and performance metrics.
Customer inquiry routed to a surf expert using AI insights.
AI expands brief bullet points into a longer help article suggestion.

Know what your customers want and how they feel with AI-powered insights. Go further and customise based on your specific business needs to capture every incoming request and the details behind it.

AI chat confirming replacement of a travel card.

What customers say

Next

66%

one-touch resolution rate

92%

decrease in email average handling time

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”

Raz Razaq

Head of Customer Contact Experience Technology

Read customer story

AI for employee service

Full resolutions, better employee experience

Our AI doesn’t just automate – it reasons, adapts and resolves even your most complex employee requests. When a human touch is needed, Copilot guides your team to deliver consistent, high-quality support. And with AI-driven insights, you’ll uncover new opportunities to automate and cut costs.

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AI you can trust

Building AI responsibly

Zendesk designs with privacy, security and compliance to protect service data with rigorous standards. Transparency builds trust, so we communicate how our technology works. We release AI models only after they meet precise accuracy levels and partner with leading tech providers to deliver tailored, high-value solutions.

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Frequently asked questions

For more information on how to access Zendesk AI features like AI agents, copilot and more, see our pricing page.

Additional resources

Get started

Try Zendesk today

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