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Artificial intelligence

AI built to drive service resolutions

Zendesk AI is the intelligence that powers our complete service solution. Powering the most AI customers in service with instant, personalised resolutions. Get started from day one with no training required.

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How Zendesk AI works

Intelligence infused into every interaction

Let automation play a bigger role

Having too many customers is a good thing. Automate over 80% of interactions with AI agents and resolve interactions with ease.

Give agents more power

Increase team productivity by 20% with a proactive agent copilot built into their workflows. Your agents get full customer information and recommended next steps to deliver consistent service.

Operate at scale

Streamline workflows, reduce agent workload and increase operational efficiency by over 15% – with complete visibility.

AI Agents

Automate 80% or more of your interactions

Zendesk AI agents solve complex issues autonomously, on any channel your customers choose. Deliver instant resolutions 24/7, delighting both customers and employees while reducing costs at scale.

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Agent copilot

Turn every agent into a top performer

Zendesk agent copilot takes action. This proactive assistant improves productivity by providing agents insights, suggested replies and the ability to execute agent-approved actions.

AI admin tools

Get your whole operation in formation

Know what your customers want and how they feel with AI-powered insights. Go further and customise based on your specific business needs to capture every incoming request and the details behind it.

What customers say

Next

66%

One touch resolution rate

92%

Decrease in email average handle time

“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered.”

Raz Razaq

Head of Customer Contact Experience Technology

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AI for employee service

Set your internal teams free

Assign repetitive requests to AI agents that automatically understand your top interactions. Enable faster resolutions with automatic routing and an agent copilot that guides teams towards delivering more consistent, high-quality service.

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AI you can trust

Building AI responsibly

Zendesk designs with privacy, security and compliance to protect service data with rigorous standards. Transparency builds trust, so we communicate how our technology works. We release AI models only after they meet precise accuracy levels and partner with leading tech providers to deliver tailored, high-value solutions.

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Frequently asked questions

For more information on how to access Zendesk AI features like AI agents, agent copilot and more, see our pricing page.

Resources

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Try Zendesk today

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