Zendesk AI already speaks customer service
Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, which means you unlock the power of personalized support from day one—without any extra work.
Expert CX for your business
Lend agents an extra hand
AI tools suggest responses and detect customer intent, empowering agents to offer better service.
Say bye to bumbling bots
Zendesk bots solve requests or find the right agent on their own—no manual effort needed.
Customize to your business needs
Optimize operations with personalized intent labels and AI-led insights. You’ll anticipate needs and offer the right answer.
Bots and automation
Bots have never been this helpful
It’s a new era of agent productivity
Intelligent knowledge base
Self-service gets even smarter
Automatically turn a few bullet points into a complete article. Create it once and update across your entire help center. You can also shift the tone—from friendly to formal. If you’re not sure what articles are missing, Content Cues suggests a list.Explore knowledge base
Increase in CSAT
Decrease in reply time
“Zendesk AI allows us to focus on things like quality and coaching, instead of wasting time reading through tickets and manually categorizing.”
Director of Customer Service, Liberty London
AI for Employee experience
Set your internal teams free
Offload repetitive requests onto bots, which come pre-trained on millions of HR and IT interactions. You can also set intents to route sensitive topics straight to the right teams, freeing everyone to focus on the right tasks.Get the details
Enterprise-grade security and privacy
Zendesk AI is covered by the same standards that apply to all Zendesk products, because we know how essential it is to keep customer data safe. For industries that need more protection, our Advanced Data Privacy and Protection add-on provides the next level of security.Get the details