ARTIFICIAL INTELLIGENCE
Zendesk AI makes service what it should be
Only Zendesk AI is built on billions of real customer service interactions. It understands customer experience, which means you unlock the power of personalized support from day one—without any extra work.
HOW ZENDESK AI WORKS
Intelligence infused into every interaction
AI-POWERED BOTS New
Let AI agents pick up the slack
Zendesk AI agents are more intelligent, reliable, and independent than the average bot. They provide real relief to human agents and know how to handle more complex interactions because customer service is what they do best.
AGENT EFFICIENCY
Turn agents into top performers
Our intelligent AI assistant does more than advise. It takes action, by offering response suggestions and actions to agents based on your business policies.
Get early accessOPTIMIZE WORKFLOWS
Transform your entire customer experience
Automatically know what your customer wants, how they feel, and what language they speak. Go further and customize what to detect and capture so the information you care about is always front and center.
Testimonials
AI for Employee experience
Set your internal teams free
Assign repetitive requests to AI agents that come pre-trained on millions of HR and IT interactions. Route sensitive topics to the right teams, allowing everyone to focus on the right tasks.
Get the detailsAdvanced data privacy and protection
Enterprise-grade security and privacy
Zendesk AI follows the same standards applied to all Zendesk products because keeping customer data safe is essential. For businesses that need more protection, our Advanced Data Privacy and Protection add-on provides the highest level of security.
Get the detailsFrequently asked questions
Customers on Support and Suite Professional plans or above can use Advanced AI.