Companies like Gousto, Blackcircles, and James Villas are using SentiSum for its accurate, AI-enabled, and real-time topic tagging, sentiment analysis, and ticket categorization across all their voice of the customer (VOC) channels to gather granular insights and delight their customers.

Key Features:

Automatic tagging
Sentiment analysis
Categorization of tickets
Real-time reporting
Auto-prioritization & routing
Speech analytics
Survey analytics
Voice call analysis and summaries
Bespoke solution
Quick set up & easy to use

Key Benefits:

Make faster CX decision

SentiSum automatically tags your Zendesk support tickets so you don’t have to worry about incorrect tags
Its AI analyzes customer sentiment and intent for higher accuracy Zendesk ticket tagging
SentiSum goes one step deeper to get you root-cause insights

Improve your customer lifetime value

Using a powerful machine learning engine, SentiSum tells you exactly when a customer is at risk of churn
SentiSum intelligently prioritizes Zendesk support tickets enabling you to reduce your first-response time
It’s powerful ‘reason for contact’ Zendesk ticket tagging automatically creates alerts for important, urgent, or potentially harmful Zendesk support queries

Turn your angry customers into loyal ones

SentiSum monitors every customer review and social comment in real-time and automatically creates support tickets
It brings all your channels under the same roof - from Facebook through Trustpilot
SentiSum’s auto-detection enables you to attend to angry customers quickly and ensures that no customer is left unhappy

Create a single source of truth for everyone on your team

SentiSum gets your entire team on the same page with an easy to use dashboard for everyone
It integrates seamlessly with 1000s of providers so you never have to switch between tabs
SentiSum is easy to set up and simple to use, amplifying the voice of your customer across your organization

Our customers love us. So will you.

We know your team has unique goals and challenges, so will get a personalized AI custom built to your requirement.

And we don’t stop there, our Customer Success team continues to work with you, catering to newer needs as your business grows.

'It's easy to set up and the insights are accurate. Every team has started using customer conversation insights!' Joe Quinlivan, Director of Customer Service, Gousto

Any questions?

Check out our website where you’ll find tons of helpful resources along with a 4-minute product tour or mail us at contact@sentisum.com

Ready to give SentiSum a go?

Book a demo with a member of our team here and let’s take it from there.

SentiSum For Support

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