AI Support for Shopify stores using Zendesk

Macha integrates with Shopify stores using Zendesk to help support teams answer redundant customer queries.Macha uses a combination of Shopify products, collections, order details along with Zendesk help articles, macros and previously solved tickets. This allows the AI to create accurate answers from a robust knowledge base.

Suggest Replies with AI

There are a few ways of doing this. You could give the AI a simple instruction to draft an email for you or have the AI generate a response based on the knowledge base. You could also leverage similar tickets to create responses off those.

Macha Zendesk AI

AI Generated Reply

Ask Macha AI to look through your knowledge base to draft responses based on your Shopify products, Zendesk articles and previously solved tickets. Truly magic!

Instruct the AI to Answer

Give the AI the simplest one-line instruction to create perfectly written e-mail responses

Replies based on Similar Tickets

Use similar tickets from the past to create a new response with the help of AI

AI powered resolutions

Outside of having support teams use AI to draft responses, the AI also runs on auto to solve tickets which doesn’t need any human intervention.

Macha Zendesk AI

Auto Resolve Thank You tickets

The AI picks only the ticket where the customer queries have been answered to auto-resolve and sends out a thank you message to the customer on the support teams behalf.

Deflect Spam

Yes, we all hate that promotional and spam email. And yes, it takes a few seconds to deflect it, but just use AI to keep this on auto. It’s as simple as that. Macha will automatically block any incoming spam mail for your team 🙂

Macha AI Support

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