Streamline IT service with an intuitive platform and agentic AI for faster resolutions. Keep IT teams and the employees they serve efficient, giving back valuable time to focus on the highest-impact work.
IT support designed to adapt, scale and empower your workforce
Employee-centric service
Delight employees with fast, personalised service. Speed up resolutions with a centralised, AI-powered workspace.
AI-powered scalability
Meet rising demand without the extra headcount by implementing intuitive, AI-powered self-service.
Unmatched flexibility
Stay ahead of evolving workplace demands with a flexible, easily-integrated ITSM solution that scales with you.
Operational resilience
Safeguard against disruptions with proactive insights, standardised workflows and seamless collaboration.
Employee-centric IT service solution
Provide a modern and intuitive IT service desk
Pull every task, ticket and request into a single, AI-powered workspace. Connect critical applications with prebuilt integrations to reduce the time your team spends switching between systems.
Offer hassle-free support directly within the channels employees already use – whether it’s email, Slack or Microsoft Teams.
Easily integrate your HRIS to pull in key employee context, unlocking personalised service that scales with your workforce.
Get issues to the right person faster by letting AI instantly classify, triage and route every ticket.
AI-powered scalability
Scale responsibly with 24/7 AI-powered self-service
Empower employees and IT teams to help themselves
Provide employees with an easy-to-use service catalogue and help centre. Equip support teams with a smart knowledge base that automatically surfaces relevant articles and SOPs.
Let AI agents relieve the burden
Let autonomous AI agents, powered by industry-leading agentic technology, resolve common requests end-to-end to free up your IT team. Deploy in minutes, while maintaining full control of workflows.
Unmatched flexibility
Improve operational speed and flexibility
Automate ITSM workflows without developers
Easily automate both human and AI workflows with customisable no-code tools and prebuilt integrations.
Ensure quality service and continuous improvement
Maintain high service standards with out-of-the-box reporting, customised SLAs, audit trails and AI-driven insights.
Meet your privacy, security and compliance obligations
Build employee trust and safeguard employee data with enterprise-grade security and compliance controls.
Operational resilience
Streamline problem and change management
Proactively identify risks before they escalate. Standardise and automate workflows and enable seamless cross-team collaboration – guided by an intelligent copilot to keep your IT operations efficient, compliant and dependable.
Integrations
Connect essential systems
Integrate your existing tech stack with Zendesk in minutes. Connect seamlessly with Slack, Microsoft Teams and Outlook, Okta, JIRA, PagerDuty, NinjaOne and over 1,200 other apps and integrations.
“We’re constantly striving to improve the experience our colleagues have when they need help with something, and Zendesk is a big part of that. Delivering a quality experience is very much a top priority.”
Adam Bruce
Head of Product – Service Desk, Help and Automation, Tesco
“Everything we need is in one place – from an org chart to instructions for setting up a new donor. Zendesk Support allows us to collaborate, report on our resolution time and even suggest articles to help people resolve issues faster.”
Katina Durrent
Assistant Director of IT Support, The Salvation Army
“We’re constantly striving to improve the experience our colleagues have when they need help with something, and Zendesk is a big part of that. Delivering a quality experience is very much a top priority.”
Adam Bruce
Head of Product – Service Desk, Help and Automation, Tesco
“Everything we need is in one place – from an org chart to instructions for setting up a new donor. Zendesk Support allows us to collaborate, report on our resolution time and even suggest articles to help people resolve issues faster.”
Katina Durrent
Assistant Director of IT Support, The Salvation Army
“We’re constantly striving to improve the experience our colleagues have when they need help with something, and Zendesk is a big part of that. Delivering a quality experience is very much a top priority.”
Adam Bruce
Head of Product – Service Desk, Help and Automation, Tesco
Perfect – you’re halfway there. Use the same trusted platform for employee service and get up and running faster. Your team already knows how it works, and you’ll save time and costs on implementation. Talk to Sales about adding employee service.
