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Zendesk for IT Service Management

ITSM made elegantly simple

Service for employees, perfected by customers. Bring the Zendesk support you trust to ITSM to streamline and automate tickets, incidents, knowledge and asset management. Give IT time back and employees reliable resolutions fast.

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Used by 17,000 teams like yours

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How we help

The features you need to run modern IT service management

Unified service desk showing an employee request to set up a new work phone with options to continue via email, Slack, or Teams.
Flowchart of an automated onboarding process — from new hire entry in the HR system through identity setup, IT provisioning, and equipment assignment — ending with a completed onboarding confirmation.
Help center conversation showing an employee asking how to install the latest macOS version and receiving an AI-generated answer with related knowledge articles.
An open dropdown menu displays 'Run an action flow' with options: Erase device, Install patch, Restart device, and Unassign.
IT support conversation showing guided troubleshooting, auto assist enabled, and a task checklist for re-enrolling a device.

Centralize all employee questions and requests in one space to improve productivity, whether you’re giving or getting support.

Unified service desk showing an employee request to set up a new work phone with options to continue via email, Slack, or Teams.

Easy to use. Scales with you.

Why IT teams choose Zendesk ITSM

  • AI built for resolutions automates routine tasks and guides technicians without losing human control.
  • A unified platform lets you manage requests, incidents, tasks, and assets in one workspace.
  • Meet employees where they are, including email, Slack, Teams.
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Interactive Tour

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AI resolutions you can trust

AI for IT service management

Zendesk AI automates IT workflows and guides agents in real time, unifying knowledge securely across systems while respecting permissions and roles. The result? Faster resolutions, reduced overhead, and consistent, compliant service at scale.

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Asset management made simple

IT asset management & SaaS management

Why manage service, assets, and apps separately? Bring asset context into tickets so IT can diagnose devices, track ownership, and provision SaaS from a single workspace. Reduce MTTR, ensure compliance, and optimize lifecycles from purchase to disposal.

Explore ITAM
IT asset management screen showing Janine requesting a laptop and ADP access for a new employee, with a MacBook Air asset card ready to assign.

What’s Next

Start simplifying ITSM today

Explore the options

Find the perfect package for your team, tailored to fit your IT service needs and budget.

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Talk to an expert

Get personalized guidance to find the right solution for your IT challenges.

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Take it for a spin

Try out Zendesk ITSM risk-free for 14 days and experience the ease firsthand.

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Let's get this conversation started. Tell us a bit about yourself, and we'll get in touch as soon as we can.

By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice.

Customer Stories

Calendly

2×

Increase in IT service productivity

84%

Decrease in resolution time

“We didn’t just improve service. We changed the way the company sees IT—and Zendesk helped us do it.”

Christopher Christen

Senior Manager, IT Service Desk at Calendly

Read customer story

Additional resources

Frequently asked questions

Zendesk offers IT service management software with everything you need to deliver great employee experiences: an IT service desk, smart automations, self-service tools like a service catalog.

IT service is easier with Zendesk

Contact salesExplore pricing plans

Contact Sales

Let’s get this conversation started. Tell us a bit about yourself, and we’ll get in touch as soon as we can.

By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice.