From strategy to implementation

Wherever you are starting: Whether you are introducing Zendesk, untangling a setup that has grown over the years or want to go deeper into AI and automation, we meet you where you are. Together, we work out what will move you forward now and in the future, then put it into practice across technology and operations.

Automation that works in real life

End to end: We connect people, channels, service platforms, data and downstream processes to create end-to-end customer service automation. Automation should take work off your team's plate and help customers reach the right solution faster while keeping complexity under control. We use workflows, AI, self-service, integrations and custom solutions so they work together effectively in daily operations.

Experience from around 1,000 Zendesk projects: Today, more than 30 experts support over 450 customers, from small teams with three agents to international service organisations with 999+ agents across 30 countries. We take a fresh look every time so each setup fits the organisation's individual processes and works in daily operations.

International, with a strong DACH focus: Our remote-first team supports customers across the DACH region and beyond. Leafworks has entities in Germany, Switzerland and Spain. We speak: 🇺🇸 🇩🇪 🇪🇸 🇧🇷 🇫🇷 🇵🇱 🇨🇭

What you can expect from us

✓ Your goals, processes and people come first.
✓ We will tell you when something is not a good idea.
✓ Less talk, more action: we move quickly and keep quality high.
✓ We find solutions worthy of the name. When the right one does not exist, we build it.
✓ We build for day-to-day operations, not just for the demo.
✓ Our work continues after go-live. We stay by your side as your processes, team and requirements evolve.

What we can do for you

Every service team is different and needs a different kind of support. Our work therefore ranges from strategy and new implementations to established setups, complex integrations and end-to-end automation.

✓ Customer service strategy, process design and maturity assessments
✓ Zendesk implementation, migration, configuration and continuous optimisation
✓ Customer service automation, workflow design and intelligent triage
✓ Zendesk AI, including AI Agents, Copilot and AI Analytics
✓ Omnichannel, Voice, telephony integrations and Contact Center
✓ Help Centers, self-service, custom Guide themes and customer portals
✓ CRM, ERP, e-commerce, BI and backend integrations for cloud and on-premise systems, including HubSpot, SAP, Microsoft Dynamics and Aircall
✓ Marketplace apps, custom apps, middleware and APIs
✓ Quality Assurance, Workforce Management and Employee Service
✓ Training, enablement and ongoing support

Experience that pays off

✓ Around 1,000 successfully delivered Zendesk projects
✓ More than 450 customers
✓ Over 30 experts
✓ Service organisations ranging from 3 to 999+ agents across 30 countries
✓ Zendesk Premier Solution Partner and Advanced Implementation Partner
✓ Zendesk Regional Partner of the Year DACH

What can we do for you?

Find out more about our Zendesk consulting, implementation, automation and integration services or book a call with our team:

✓ Learn more about Zendesk with Leafworks
✓ Meet our experts and book a call