Latest stories
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Article
7 min read
Workflow automation: What it is, benefits, and examples
What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…
Article
6 min read
What is quality assurance (QA)? a complete guide
Quality assurance can reduce customer churn, help improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.
Guides and ebooks
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Guides and ebooks
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.
White Paper
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
Best practices
14 min read
AI in customer service: All you need to know
Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.
The next frontier in AI: Zendesk’s complete service solution
Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…
What is customer service?
Customer service is the support you offer customers throughout a business relationship. Learn why it is important and assess your own customer service aptitude.
13 ways AI will improve the customer experience in 2025
Use AI to enhance the customer experience at every stage of the buyer’s journey.
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.
Report Unlocking the future of intelligent employee experience
The 2024 Employee Experience Trends report is here
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
Reimagining security and productivity with Zendesk and AWS AppFabric
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
Article
8 min read
Workforce optimisation: The ultimate guide for 2025
Workforce optimisation makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.
Article
3 min read
The AI-powered future of CX and EX is here – let us be your guide
The Zendesk Relate event is coming to Las Vegas from 16 to 18 April. You will see inspiring speakers, gain learnings to bring home and learn best practices you can implement.
CX Trends 2024 Unlock the power of intelligent CX
Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.
Transform your CX and overcome economic downturn with AI
A guide for CX leaders to successfully adapt AI to their customer service when facing uncertainty.
Guides and ebooks
1 min read
The playbook for controlling costs with AI
Boost your productivity. Future-proof experiences. All without compromise. Find out how AI is the best investment and a critical strategy for controlling costs.
Guides and ebooks
Consumers expect AI to radically transform service
In this Zendesk white paper, consumers share their thoughts about how AI will transform customer service and why they think businesses aren't doing enough to embrace the technology.
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