Best practices
27 min read

88 free call centre scripts to boost your customer satisfaction

Leverage our call centre scripts and customisable template to help agents deliver consistent and excellent customer service experiences.

8 min read

AI customer service agents: A guide to the future of intelligent support

AI agents can understand and resolve even the most sophisticated customer issues. Learn how they can boost customer satisfaction, improve service efficiency, and drive revenue.

Best practices

Profit margin calculator

Equip your business with the tools you need to boost your income with our interactive profit margin calculator and guide.

1 min read

AI-powered ticketing automation: A complete guide for 2026

Read our guide to learn how AI-powered ticketing automation can save agents time and reduce costs by helping your business do more with less.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

Best practices
9 min read

40 best contact us page examples to inspire you

Your contact us page can leave a lasting impression on existing and potential customers. Do away with generic templates and create a page that stands out in all the right ways.

Article
5 min read

What is a ticketing system? (+3 ways companies use them)

Use ticketing systems to efficiently manage high ticket volume, deliver timely customer support, and boost agent productivity.

Best practices
17 min read

34 customer service email templates + best practices

Use these customer service email templates to provide faster and more consistent responses to customers.

Article
13 min read

What is customer segmentation? Types, tips & strategy

Customer segmentation isn’t just for marketing and product teams. Learn how you can put segmentation to work to create personalised support experiences for your customers.

Article
9 min read

8 knowledge base article templates that work

The key to success is finding the right mix of knowledge base article templates for your target audience. Use our templates to get a head start.

Article
7 min read

Workflow automation: What it is, benefits, and examples

What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…

Article
6 min read

What is quality assurance (QA)? a complete guide

Quality assurance can reduce customer churn, help improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.

Guides and ebooks
1 min read

Three ways AI will reshape HR by 2028

The future of employee service is evolving – and the next three years will be consequential…

Guides and ebooks
6 min read

Zendesk AI Effect: Real Brands, Real Results, Outsized Impact

The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…

White Paper
3 min read

The New IT Playbook: Transforming IT Service with AI

IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…

Best practices
14 min read

AI in customer service: All you need to know

Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.

The next frontier in AI: Zendesk’s complete service solution

Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…

What is customer service?

Customer service is the support you offer customers throughout a business relationship. Learn why it is important and assess your own customer service aptitude.

13 ways AI will improve the customer experience in 2026

Use AI to enhance the customer experience at every stage of the buyer’s journey.

The quantifiable impact of Zendesk AI

Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.