Latest stories
Page 2
Article
5 min read
What is a ticketing system? (+3 ways companies use them)
Use ticketing systems to efficiently manage high ticket volume, deliver timely customer support, and boost agent productivity.
Best practices
17 min read
34 customer service email templates + best practices
Use these customer service email templates to provide faster and more consistent responses to customers.
Article
13 min read
What is customer segmentation? Types, tips & strategy
Customer segmentation isn’t just for marketing and product teams. Learn how you can put segmentation to work to create personalised support experiences for your customers.
Article
9 min read
8 knowledge base article templates that work
The key to success is finding the right mix of knowledge base article templates for your target audience. Use our templates to get a head start.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Watch now.
Article
7 min read
Workflow automation: What it is, benefits, and examples
What is workflow automation? Workflow automation accelerates traditional workflows, replacing manual effort with the automation of…
Article
6 min read
What is quality assurance (QA)? a complete guide
Quality assurance can reduce customer churn, help improve team performance, and cut operational costs. Increase confidence in your QA process with our guide.
Guides and ebooks
1 min read
Three ways AI will reshape HR by 2028
The future of employee service is evolving – and the next three years will be consequential…
Guides and ebooks
6 min read
Zendesk AI Effect: Real Brands, Real Results, Outsized Impact
The best brands aren’t just adopting AI—they’re using it to deliver faster service, increase efficiency, and…
White Paper
3 min read
The New IT Playbook: Transforming IT Service with AI
IT leaders are no longer just troubleshooting systems. They’re building the blueprint for how work gets…
Best practices
14 min read
AI in customer service: All you need to know
Leverage AI in customer service to increase efficiency, reduce operational costs and provide fast and personalised support at scale.
The next frontier in AI: Zendesk’s complete service solution
Successful adoption of AI will create the biggest chasm between companies that become the disruptors vs.…
What is customer service?
Customer service is the support you offer customers throughout a business relationship. Learn why it is important and assess your own customer service aptitude.
13 ways AI will improve the customer experience in 2025
Use AI to enhance the customer experience at every stage of the buyer’s journey.
The quantifiable impact of Zendesk AI
Discover how Zendesk AI can help organizations improve their service operations in our latest report, conducted by Nucleus Research.
Report Unlocking the future of intelligent employee experience
The 2024 Employee Experience Trends report is here
AI is transforming the role of CX agents—see what they expect and when
Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.
Reimagining security and productivity with Zendesk and AWS AppFabric
Most businesses rely on a host of SaaS applications to keep their operations running—but those services often fail to work together smoothly. AWS AppFabric and Zendesk aim to fix that problem.
Article
8 min read
Workforce optimisation: The ultimate guide for 2025
Workforce optimisation makes processes more efficient and employees more productive and gives more flexibility to your bottom line. Learn more about it below.
Article
3 min read
The AI-powered future of CX and EX is here – let us be your guide
The Zendesk Relate event is coming to Las Vegas from 16 to 18 April. You will see inspiring speakers, gain learnings to bring home and learn best practices you can implement.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.