Best practices
12 min read

How to start a call centre (without breaking the bank)

What is a call centre? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.

Best practices
11 min read

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

Best practices
9 min read

What are customer service objectives? 4 industry experts weigh in

We asked customer experience experts to provide examples of important customer service objectives.

Best practices
9 min read

The best knowledge management system examples, types, and tools

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

Best practices
14 min read

Customer data management: 8 ways to manage and protect your customer data

Managing customer data is a hot topic. According to one report, consumer data is now the…

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

Conversations for better customer relationships

Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement

Best practices
1 min read

Let’s get conversational: 9 ways to transform your CX with messaging

Did you know that nearly 75% of customers expect conversational experiences when interacting with brands? For…