CRM What is the CRM process? 5 key steps The CRM tool itself is what provides the data and functionality required by your team to execute this strategy and ultimately turn leads into customers. CRM Sales Pipeline Subscribe to the blog The best source of information for customer service, sales tips, guides and industry best practice. Join us. Email addressPlease enter a valid email addressPlease enter a valid email address.Email addresses may not begin with: Subscribe By checking this box, I agree to Zendesk contacting me with marketing-related communications about Zendesk products, services and events. I understand I may unsubscribe at any time. Please select this checkbox if you do not wish to receive marketing communications from Zendesk. You may unsubscribe at any time. By submitting my personal data, I consent to Zendesk collecting, processing, and storing my information in accordance with the Zendesk Privacy Notice. Welcome to the club! Oops! Sorry something went wrong. Try again later?