Isara

About Isara

Isara is built by a team dedicated to helping companies unlock the full value of their customer conversations. Our mission is to turn support history into early warning signals, so teams can act before issues become escalations, cancellations, or executive surprises.

What Isara Does

Isara connects to your Zendesk workspace and analyses your entire conversation history in real time. It reads conversation content, tone, and patterns to score each customer's risk profile, surface recurring issues, and flag knowledge gaps. Scoring is updated continuously rather than monthly.

Key Capabilities

Churn Risk Detection

Score every account by frustration signal strength, payment discussion frequency, and escalation language. See exactly which conversations triggered the alert and what threshold was crossed.

CSAT Trend Analysis

Track your unsatisfied conversation rate daily by topic, agent, and issue type. Catch drops in real time instead of discovering them in the quarterly review.

Knowledge Base Gap Analysis

Isara identifies recurring questions your documentation does not fully answer. Each gap comes with a specific recommendation to reduce repeat contact volume and agent handle time.

Agent and AI Agent Monitoring

Flag conversations where human agents gave inconsistent or inaccurate information. If your team uses Zendesk AI, Isara monitors those interactions the same way it monitors human-handled ones, identifying inaccurate responses, weak resolution categories, and conversations that carry churn or compliance risk.

Compliance Auditing

Generate audit reports (GDPR, COPPA...) across any date range. Download instantly for legal review. No manual conversation sampling.

Who It Is For

• Support Operations and Customer Success leaders managing quality and retention

• Compliance teams in fintech, healthcare, or any regulated vertical

• Heads of AI or Automation accountable for AI agent performance

• Support Managers who coach with data, not gut feel

Getting Started

Free 30-day trial. No credit card. Setup in minutes. Connect Isara to your Zendesk workspace and start seeing insights within hours of your first sync. Questions? support@isara.ai

Data Privacy and Security

Isara accesses and analyses support ticket content and metadata from your Zendesk account to generate insights and recommendations.

Data Accessed: Support ticket content, customer details, agent information, and ticket metadata (status, priority, timestamps).

Data Usage: Real-time conversation analysis, trend detection, and AI-powered recommendations.

Data Storage: Conversation data is securely stored and encrypted to enable historical analysis and pattern recognition.

Purpose: To provide actionable intelligence that improves customer experience, reduces churn, and informs product decisions.

Full privacy details: https://www.isara.ai/privacy