The Zendesk Suite
Customer service just got easier
The Zendesk Suite is the complete service solution that combines all our products and add-ons into one powerful package.
THE ALL-IN-ONE SOLUTION FOR YOUR SERVICE NEEDS
A good kind of change
People are happy when things are simple, so we created the Zendesk Suite to simplify things for your customers, teams and business. Because the best customer experiences happen when you equally support all three areas. The Suite is available in four packaging plans that support every budget and stage of growth because your success is our top priority.
Suite Team
Get the fundamentals right and provide support across any channel all from one place, best suited for teams getting started in CX.
Suite Growth
Do more in a cost-effective way with robust self-service and automation, best suited for teams experiencing rapid growth.
Suite Professional
Work even better together with deeper collaboration, routing and analytics, best suited for teams looking to streamline operations.
Suite Enterprise
Enterprise-level features that help teams with very high service volumes deliver personalised experiences at length.
Expand your channels
Consolidate your tools
Elevate your Suite
FOR SUPPORT ONLY CUSTOMERS
Expand your support channels
Go beyond email and offer a hassle-free omnichannel experience. With the Suite, you can easily manage and switch between email, live chat, messaging, social or voice without disruption. The best part is that the channels are unified in one place via the Agent Workspace—adding that extra layer of convenience for you and your customers.
*All plans come with the industry-leading ticketing system, messaging across web, mobile and social, email, voice, SMS, live chat support, help centre and a unified agent workspace.
FOR CUSTOMERS WITH MULTIPLE SERVICE PROVIDERS
Consolidate your tools
You have collected the best-of-breed technology for your CX offering, but you are running into challenges with agent productivity and reporting. Instead of spending money with various vendors for different services, invest in the Suite. The Suite lets you house all your favourite tools in one place, whether it is real-time analytics, integrations or team collaboration functionality—Zendesk has everything necessary to get the job done.
*All plans come with the industry-leading ticketing system, messaging across web, mobile and social, email, voice, SMS, live chat support, help centre and a unified agent workspace.
FOR SUPPORT SUITE CUSTOMERS
Elevate your Suite
As an existing Support Suite customer, this is not your first rodeo. You are already providing an omnichannel experience, but that is just the tip of the iceberg. With the Zendesk Suite, you get popular add-ons like Light agents, multibrand and productivity pack. You even get access to popular channels like social messaging, so you can take your customer experience strategy to the next level.
*All plans come with the industry-leading ticketing system, messaging across web, mobile and social, email, voice, SMS, live chat support, help centre and a unified agent workspace.
Help centres:
1
Up to 5
Up to 5
Up to 300
AI-powered automated answers
50
100
500
1000
AI-powered knowledge management
—
Self-service customer portal
—
1000
Conversation routing based on agent skill
—
—
Integrated community forums
—
—
Customisable and shareable analytics dashboards
—
—
Real-time analytics
—
—
—
HIPAA compliance
—
—
Help centres:
Up to 5
Up to 5
Up to 300
AI-powered automated answers
100
500
1000
Conversation routing based on agent skill
—
Integrated community forums
—
Customised agent roles and permissions
—
—
Sandbox environment for change management
—
—
Real-time analytics
—
—
Customisable and shareable analytics dashboards
—
HIPAA compliance
—
Help centres:
Up to 5
Up to 300
AI-powered automated answers
500
1000
Real-time analytics
—
HIPAA compliance
Conversation routing based on agent skill
Customisable and shareable analytics dashboards
Customised agent roles and permissions
—
Sandbox environment for change management
—
Data storage
100 MB/agent
200 MB/agent
File storage
5 GB/agent
10 GB/agent
Customised objects
Up to 2.5 lakhs records
Up to 10 lakhs records
External events
Up to 3.5 lakhs/month
Up to 7.5 lakhs/month
DRUM ROLL, PLEASE
Proof that the Suite works
“The omnichannel solution allowed my team the flexibility to drive our service vision of providing exceptional customer service to our members anywhere, anytime and on the channel they prefer.”
Michael Dang, Head of Customer Experience, Nomnomnow Inc.
of customers recommend the Suite
of customers upgraded to offer a better omnichannel experience
of customers agree that the Suite makes it easier to do business with Zendesk
of customers have seen improved visibility into data across multiple channels with Agent Workspace
Resources to make the right choice
Scale up your service with Suite Professional
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How the Zendesk Suite works
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Go big with Suite Enterprise
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