New
ScopeHQ Bridge
Create, link, and track Azure DevOps work items from any Zendesk ticket.
Works with
Support
Developer
ScopeHQ
About this app
ScopeHQ builds support-intelligence products that connect customer-facing teams to the systems behind them — engineering, customer success, workforce management — without forcing agents to leave Zendesk.
Bridge is the ScopeHQ product for Zendesk ↔ Azure DevOps coordination. From inside any ticket, an agent can create a new ADO work item (bug, task, user story) with the ticket subject + description prefilled, link an existing work item by ID or search, and watch the work item's state, sprint, assignee, and recent comments live in a side panel that hides until needed. Comments sync both ways: replies on the ADO work item land in the Zendesk ticket as internal notes (clearly marked as Bridge-sourced); replies in Zendesk can be relayed back to the work item on demand. State transitions (New → Active → Resolved → Closed) and priority changes ripple back as ticket status updates so the support team doesn't have to ask engineering what's happening. A health dashboard rolls up per-team metrics: deflection rate, mean time to resolve, link coverage, and top recurring categories that turned into engineering work.
Data disclosure: Bridge stores the Zendesk ticket IDs and Azure DevOps work item IDs needed to maintain the link, comment bodies during the sync window for loop-prevention dedup, and configuration metadata you provide during setup (your Azure DevOps organization URL, project list, and field mappings). Customer-identifying content from tickets is not retained beyond what Zendesk itself stores. Configuration credentials are encrypted at rest. For the full data handling, retention windows, sub-processor list, and DPA, see https://www.scopehq.org/privacy-policy.
Requires an active ScopeHQ Bridge subscription. Starter plans include a 7-day free trial (sync + audit only, no commitment). Pricing and trial details: https://www.scopehq.org/pricing.
App details
How to install
Install Bridge from the Zendesk Marketplace. No setup is required during the install itself.
Open Bridge from the top bar in any Zendesk ticket. The Home view shows a first-run checklist that walks through the remaining steps and ticks each row off as it's done.
License activates automatically. Once you've claimed your ScopeHQ portal account (the link is in your welcome email) and confirmed your Zendesk subdomain in the portal, Bridge auto-fetches your license — there's nothing to copy or paste. If the auto-fetch hasn't completed yet, you can paste the key from your Portal → Licenses page into Settings → License → Validate as a manual fallback.
Connect Zendesk. Settings → Connections → Connect Zendesk. Bridge uses OAuth — you authorize the ScopeHQ app from the standard Zendesk consent screen. Nothing else to configure on the Zendesk side.
Connect Azure DevOps. Same Connections panel → Connect Azure DevOps. Enter your ADO organization URL (e.g.
https://dev.azure.com/your-org) and click Connect to Azure DevOps. Complete the Microsoft consent screen with an account that can access the projects you want Bridge to manage. Bridge lists your accessible projects so you can pick which ones it syncs. ScopeHQ Bridge is a published multi-tenant Microsoft app, so there is no Entra app to register and no credentials to paste. Restricted-tenant fallbacks (per-tenant Entra app or Personal Access Token) are available on request — email support@scopehq.org.Enable Live Sync. From the same Connections panel, click Enable Live Sync. Bridge auto-provisions the Zendesk trigger and the Azure DevOps service hooks — no manual webhook configuration required.
You're done. Settings are saved per workspace and broadcast to every agent automatically — agents don't need to repeat these steps on their own browsers.
Need help? Email support@scopehq.org.
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