Automate 80%+ of interactions with AI agents

AI agents use Generative AI and Zendesk proprietary intent models. When combined, they provide the most accurate, high-functioning, human-like experience.

AI agents work across social, web, mobile, voice and email channels.

AI agents can support 80 languages at native fluency that automatically switches based on customer input, providing your customers with a personalised experience.

AI agents are priced by automated resolution (AR). Each Zendesk plan comes with a number of ARs included, so it’s easy to get started. Find out more here.

At Zendesk, we’re committed to ensuring you’re set up for success. AI Expert for AI agents is the first-of-its-kind, end-to-end subscription service designed to help Zendesk customers scale intelligently, continuously improve and unlock +80% automation across their support operations. Learn more here about all the AI services we offer.

Zendesk designs with privacy, security and compliance to protect service data with rigorous standards. Transparency builds trust, so we communicate how our technology works. We release AI models only after they meet precise accuracy levels and partner with leading tech providers to deliver tailored, high-value solutions.

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As part of the Resolution Platform, AI agents are seamlessly connected to your human teams. When escalation is needed, they intelligently route issues to the right team at the right time – with full context to ensure a smooth handover, personalised response and exceptional experience.