For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the proper tools will help your teams with a number of business processes like fielding common questions through an FAQ, routing requests to the right agent, ensuring customers get accurate and speedy responses, and managing complex requests in a clean, simple manner.
As your customer base grows, you’ll need a way to scale your team’s efforts to serve more customers, without sacrificing the speed and quality that’s so important to delivering a great customer experience.
To do that, one of the most important steps to take is to develop an effective customer service process.
This guide will cover:
- What a workflow is
- Why having a workflow matters in customer service
- 5 steps to improve operations