Guide

Make your work flow : 5 steps to scale your support operations

Published July 4, 2019
Last modified July 4, 2019

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the proper tools will help your teams with a number of business processes like fielding common questions through an FAQ, routing requests to the right agent, ensuring customers get accurate and speedy responses, and managing complex requests in a clean, simple manner.

As your customer base grows, you’ll need a way to scale your team’s efforts to serve more customers, without sacrificing the speed and quality that’s so important to delivering a great customer experience.

To do that, one of the most important steps to take is to develop an effective customer service process.

What's inside

This guide will cover:

  • What a workflow is
  • Why having a workflow matters in customer service
  • 5 steps to improve operations