Chat and messaging
A 2023 guide to live chat support
Learn best practices for live chat support, how it can help you provide better customer experience, and why it's a valuable customer service tool
Latest stories
Messaging is open for business. Are brands ready?
We’re living in the messaging era. From chatbots and voice assistants to emojis and end-to-end encryption,…
How online retailers are transforming the customer experience with conversational commerce
For e-commerce businesses, conversational messaging provides unparalleled opportunities to improve the customer experience—and sell more goods and services in the process
Understanding the difference between WhatsApp and WhatsApp Business
WhatsApp is the most popular chat app in the world and the top messaging app used by companies. Here's your complete guide to WhatsApp Business.
Providing great social media customer service
What is social media customer service? Social media customer service is offering support through social channels,…
Customer service gets conversational
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
Let’s get conversational: 9 ways to transform your CX with messaging
Did you know that nearly 75% of customers expect conversational experiences when interacting with brands? For…