A new level of data-driven personalization

Manage conversations from an agent-friendly workspace that enables a new level of data-driven personalization and company-wide collaboration so your team can focus efforts where it matters most.

One place for every conversation

Provide agents with a unified customer profile across channels with interaction history, so they have all the context they need to provide personalized support. Plus, the ability to track, prioritize, and respond from a single place drives up your agent productivity.

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All the data at your fingertips

Integrate critical customer data from ERP, CRM and other systems so your data flows in-and-out of Zendesk for better visibility and roll-up reporting on customer satisfaction, team performance, and areas for improvement.

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Spot trends and optimize support

Get a complete customer view with insights that enable better data-driven decision-making. Gain real-time and historical visibility into customer interactions through pre-built and customizable dashboards for every channel.

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Document and share institutional knowledge

Setup and maintain a well-stocked knowledge base so agents can turn any customer interaction into new content, flag old content for updates, and even search for article links. Create a feedback loop to create a treasure trove of knowledge from which the whole team can benefit.

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RedDoorz

RedDoorz + Zendesk: Streamlining, scaling, and thriving

“Our agents really appreciate Zendesk because their work can be measured. There’s calculation of their productivity and performance. It’s really transparent and the agents are so happy to have that information.”

Tia Dini

Associate Vice President, Customer Service

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Tap into more knowledge

Keep exploring the world of community software and knowledge bases.

Centralized tools for maximum productivity with Zendesk

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