A new level of data-driven personalization
Manage conversations from an agent-friendly workspace that enables a new level of data-driven personalization and company-wide collaboration so your team can focus efforts where it matters most.
One place for every conversation
Provide agents with a unified customer profile across channels with interaction history, so they have all the context they need to provide personalized support. Plus, the ability to track, prioritize, and respond from a single place drives up your agent productivity.
All the data at your fingertips
Integrate critical customer data from ERP, CRM and other systems so your data flows in-and-out of Zendesk for better visibility and roll-up reporting on customer satisfaction, team performance, and areas for improvement.
Spot trends and optimize support
Get a complete customer view with insights that enable better data-driven decision-making. Gain real-time and historical visibility into customer interactions through pre-built and customizable dashboards for every channel.
Document and share institutional knowledge
Setup and maintain a well-stocked knowledge base so agents can turn any customer interaction into new content, flag old content for updates, and even search for article links. Create a feedback loop to create a treasure trove of knowledge from which the whole team can benefit.
RedDoorz + Zendesk: Streamlining, scaling, and thriving
“Our agents really appreciate Zendesk because their work can be measured. There’s calculation of their productivity and performance. It’s really transparent and the agents are so happy to have that information.”
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