AI-powered contact centre, built for any scale

Whether you’re running a lean team or a multi-thousand-seat operation, Zendesk for contact centre scales effortlessly. Its cloud-native architecture adapts to changing needs, ensuring you always have the right capacity, features and performance.

Zendesk for contact centre includes AI-powered assistance, automated after-call work, customisable dashboards and real-time quality assurance tools. This means agents can focus on customers while the platform handles the heavy lifting – boosting efficiency and reducing burnout.

Absolutely. Whether handling inbound customer support calls or running outbound campaigns, Zendesk for contact centre offers high-quality, scalable calling functionality with AI-powered features like predictive dialling and answering machine detection.

Unlike generic CCaaS solutions, Zendesk for contact centre is built natively for Zendesk, powered by Amazon Connect for enterprise-grade reliability. It delivers real-time transcription, sentiment analysis, AI-driven automation and scalable performance – all within a single, unified experience.

While digital channels are growing, voice remains the most critical channel for high-value, complex and trust-building interactions. Whether closing deals, solving urgent customer issues or delivering a personalised experience, voice ensures direct, human-to-human connection – something chatbots just can’t replace.