Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Learn what makes an inbound call centre different from an outbound call centre and how they can benefit your business.
Does your company have a customer success manager? If not, you are missing out. Here is how this role can help your organisation.
It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.
Customer support teams help customers who are having trouble with a product or service. Troubleshooting is just one part of the job.
What is social media customer service? Social media customer service is offering support through social channels,…
What does a successful customer support team look and feel like? How can companies deliver good…
What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.