SentiSum's real-time topic and sentiment tagging categorises tickets, calls and all VOC channels to surface granular customer insight and reduce agent response time.
Get more time to focus on your customers by automating time-consuming tasks like tagging & reporting.
Surface actionable insight at scale for effective customer-centric decision-making.
Organise and triage tickets to the right team for the best possible outcome.
Every team has unique challenges and goals, so every SentiSum customer receives a bespoke AI custom built to requirement and a free trial so you can feel confident and see value risk-free.
If you’d like to explore use cases and take a closer look, please feel free to book a 45-minute demo with a member of our team here.
There’s also a 4-min video demo and plenty of resources available on our website.
Auto-prioritisation & routing
Every tickets on every channel