Messaging and live chat software

Deliver rich conversational experiences

Add messaging to your web, mobile, and social channels so customers can reach you instantly

Complete messaging solution

Meet customers where they are

Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalized and engaging interactions. With Zendesk, get messaging right out of the box or fully customize it to meet your needs.

  • Convenience

    Have a continuous conversation across channels, so customers never have to repeat themselves.

  • Speed

    Help customers do more themselves using bots and integrations, letting agents jump in only when necessary.

  • Personalization

    Use customer data to create rich, interactive conversations that are tailored to their needs.

Automation and AI

Self-service starts with bots

Use built-in automation to help customers get the answers they need without using an agent—no code required.

Web, mobile, and social messaging

Stay connected on any channel

Add messaging and live chat to your website or mobile app, and leverage customer presence on social apps like WhatsApp or Facebook to deliver instant support without repetition. Provide live chat support for your customers, or continue the conversation when it’s convenient for them.

Agent workspace

All interactions in one place

Customer conversations and information live in a centralized workspace so agents get all the context they need to help customers. They can switch channels and add or subtract bots as needed.

Customization tools

Make messaging your own

Proactive messaging

Get ahead of your customers with outbound notifications that drive customer engagement and prevent escalations.

Third-party integrations

Enable customers to self-serve from within the conversation with rich messaging integrations such as live location maps or custom bots.

Group messaging

Connect all parties to make interactions run more efficiently.

Proactive messaging

Get ahead of your customers with outbound notifications that drive customer engagement and prevent escalations.

Third-party integrations

Enable customers to self-serve from within the conversation with rich messaging integrations such as live location maps or custom bots.

Group messaging

Connect all parties to make interactions run more efficiently.

See customizations

“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication of our customers and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”

Lawrence Fong

Group GM IT and Digital, Cathay Pacific Airways