Azure DevOps by Git-Zen

Customer issues arrive in Zendesk. Engineering work happens in Azure DevOps. Right now, moving information between them is manual. Things get missed.

Git-Zen connects both systems so work items are created, linked, and updated automatically, in both directions.

How It Works

From a Zendesk ticket, agents can:* Create any Azure DevOps work item in one click: Bug, Feature, User Story, Task, Epic, or any custom type* Set area path, iteration, priority, severity, assignee, and custom fields at creation time* Link an existing work item to the ticket* See all work item updates, comments, and check-ins appear automatically in the ticket timeline

From Azure DevOps, developers can:* Reference a Zendesk ticket number in a check-in or commit. It appears in the ticket automatically* Leave work item comments that flow into Zendesk as public or private notes

No Azure DevOps account needed for support agents. No Zendesk access needed for developers.

Key Features

• All work item types: Create Bugs, Features, User Stories, Tasks, Epics, or custom work item types directly from Zendesk
• Area paths & iterations: Set sprint and area path at creation time, without leaving Zendesk
• Custom fields: Map any Azure DevOps custom fields when creating work items
• Check-in tracking: Every commit that references a ticket appears inside Zendesk with the files it touched
• Two-way comment sync: Work item comments appear in Zendesk; ticket comments post to Azure DevOps
• Multiple work items per ticket: Link as many work items as needed to one ticket
• Auto-tagging: Zendesk tickets are automatically tagged when linked or when work items are resolved
• Role-based permissions: Control which agents can create or modify work items
• Simple per-agent pricing: $4 per Zendesk agent, per month. Unlimited tickets and integrations. Free trial included.

Works with Dev.Azure.com.

Security & Data Disclosure

Git-Zen relays data between Zendesk and Azure DevOps in real time: ticket subject, description, and comments are read from and written to your Zendesk account, and corresponding work item data (title, description, status, assignee, labels, and comments) is read from and written to your Azure DevOps account, to keep both systems in sync. We store your OAuth access tokens (encrypted) and account configuration (connected Azure DevOps account/workspace, sync settings, field mappings) on Git-Zen servers so we can act on your behalf. We do not separately retain ticket or work item content on our servers -- sync state is written back into a private custom field on the Zendesk ticket itself. Authentication uses OAuth 2.0 for both Zendesk and Azure DevOps.

For more information, visit https://www.git-zen.com