Adding categories (tags) to the incoming tickets allows to prioritize tickets by their business importance (via assigning Priority and SLAs). But automating this process is a big challenge for Zendesk owners.
With our Pythia Classifier you receive an efficient and affordable tool for automatic tickets tagging. The Classifier uses comprehensive domain-sensitive taxonomies that cover most of your categorization needs. We provide solutions for Ecommerce, Subscriptions and Software companies.
Looking for an advanced macros management tool in Support? Check Advanced Macros by Pythia.
Looking for an advanced shortcuts management tool in Chat? Check Check Advanced Shortcuts by Pythia.
Looking for an advanced macros reporting tool? Check Macros Reporting by Pythia.
Test Classifier live here: https://pythia.cc/products/classify.
See pricing plans and model your value here: https://pythia.cc/pricing/classify.