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Vonage Contact Center

Vonage Contact Center

Preview image of app
Preview image of app
Preview image of app

“Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing”

The integrated cloud contact center solution enables organizations to drive external and internal customer satisfaction while providing agents exactly what they need to be productive.

With Vonage Contact Center for Zendesk, agents keep vital customer data at their fingertips without needing to open another app, personalizing customer experiences and building loyalty.

Providing agents with the tools they need boosts their satisfaction and retention, safeguarding your talent pool.

In the rapidly changing world of customer service, it’s easy to stay abreast of new features with cloud-based Vonage Contact Center. Automatic upgrades ensure the latest leading edge features are always available, providing the organization with a competitive boost.

  • Click to dial directly from the ticket, no need for the agent to jump around the screen.

  • Screen pop tickets based on information found in the IVR, have the correct information in front of the agent at the start of the call.

  • Automatically create tickets for all calls, allowing the agent to get stuck in with the customer as soon as they are connected.

  • Quick create a user and ticket in one place, less clicks for the agents.

  • Automatically route tickets created via external sources to agents, routing the tickets created by email, facebook etc, no need for the agents to cherry pick.

App details

Works with
support
Ticketing System
Author
Vonage
Version
21.111
Price (USD)
Free

Apps install directly into your account

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