This app will require you to have Sunshine Conversations access and usage purchased or included in your plan. If you would like to learn more about purchasing Sunshine Conversations, please speak to your Zendesk representative who will be happy to help.

What is Sunshine Conversations Campaigns Lite?

Centribal helps companies automate customer service and messaging workflows with omnichannel technology and AI-enabled solutions.

Sunshine Conversations Campaigns Lite is an intuitive app for WhatsApp campaigns. It allows you to select one of your approved WhatsApp templates and send messages individually or to a group of people.

You can use all kind of templates accepted by WhatsApp: text, parameters, buttons, documents or images.

Requirements

It is necessary for Sunshine Conversations Campaigns Lite that you have:

• A valid and active Sunshine Conversations license.

• An approved WhatsApp number.

• Any approved WhatsApp template.

Application capabilities

You will be able to use a WhatsApp phone number configured within Sunshine Conversations.

You will be able to send up to 1000 identified contacts using a CSV file.

If you need to enhance the features and move from Sunshine Conversations Campaigns Lite to Sunshine Conversations Campaigns Pro, please contact help@centribal.com and learn more about Sunshine Conversations Campaigns Pro.

Sunshine Conversations Campaigns Pro is an application connected to Centribal Platform that will allow you to:

• Enhance aforementioned capabilities.

• Access performance statistics providing output for WhatsApp notification delivery.

• Upgrading possibility by connecting a chatbot in order to attend your users' responses.

Data disclosure and privacy

The app accesses the Sunshine Conversations configuration values entered during setup, approved WhatsApp template data, campaign names, recipient phone numbers, CSV recipient lists uploaded by admins, template variables, message content and media URLs supplied for notifications, selected Zendesk end-user fields, and delivery or statistics data returned by Sunshine Conversations.

This data is used only to display approved templates, send WhatsApp notifications requested by authorized Zendesk users, create optional internal ticket notes, and provide campaign delivery information. Centribal does not sell this data or use it for unrelated marketing. Customer data is handled with access controls and technical and organizational safeguards intended to prevent misuse, unauthorized access, or exposure.

For more information, see Centribal's Privacy Policy.

Promotion

With the installation of the application is included:

• One month free

• Onboarding

To request it, contact by sending an email to help@centribal.com