Algolia is an intuitive and user friendly search application that accelerates content discovery for Zendesk Guide and Zendesk Guide Enterprise users. In only a few clicks, you can now bring the power of Algolia to your Zendesk Guide or Zendesk Guide Enterprise Help Center.
With Algolia, your search experience can go beyond Help Center content to enable a federated search experience to index and search all of your content, across multiple sites, domains, and even multiple Zendesk Guide implementations.
✓ Highly relevant, typo tolerant, mobile-friendly search in three easy to follow steps
✓ Lightning fast, instant search experience that will delight your customers and increase Zendesk Guide usage
✓ Federated search experience to break down content silos and retrieve answers for customers over all of your content
✓ Improve customer satisfaction by instantly connecting customers with the content they need to solve their issue
✓ Increase ticket deflection with better search leading to faster resolution and lower support volume
✓ New content is automatically indexed as it is created
The Algolia and Zendesk integration made it really easy to transition from Google Site Search on our Help Center...Algolia not only does search well, but it’s really easy to use. - Aaron Ripplinger, Director of Strategy @ Designashirt.com
A critical part of the search process in our Help Center is getting to the right or relevant answer, this is where Algolia helps...making it easier for customers to get their queries answered instantly.
We decreased the number of support tickets with basic queries such as “How does this work” or “I don’t understand this feature” by 27% after introducing Algolia Search, leading those customers to engage more deeply with our product
Algolia Search enabled us to clearly show federated search results for the multiple languages we support in our Help Center. This led to a decrease in tickets from our customers, and an increase in first-time ticket resolution as agents starting using search to more quickly find the results they needed to solve our customers’ issues