IT

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What is employee service management?

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

What is an IT service desk?

An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

ITSM vs. ESM: Differences between IT and enterprise service management

Learn the key differences between ITSM vs. ESM, their unique benefits, and which best fits your company's needs.

What is problem management?

Businesses that rely on technology need problem management to keep IT systems running smoothly and avoid disruptions. Here's how it works and why it matters.

Agentic AI in ITSM

When teams implement AI agents into their ITSM processes, they’re more efficient, proactive, and focused. Learn more about how AI is changing ITSM below.

The New IT Playbook: Transforming IT Service with AI

Discover the latest trends for building employee support models, informed by insights from 2,000 global IT leaders and employees.

IT AI

7 insights driving IT Service transformation

2,000 global IT leaders and employees shared their insights on how IT service management is evolving to meet the challenges of the AI revolution and increasing employee expectations.In this infographic, you'll discover the top seven insights you need to know.

What is ITIL? The ultimate guide to the IT Infrastructure Library

The right Information Technology Infrastructure Library strategy can help your team provide a better customer and employee experience. Learn more in our guide.

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