Messaging and chat

The difference between chat and messaging

Chat and messaging are two popular methods to connect with your customers. Learn why different communication methods provide a better customer experience (CX).

Live chat support

Learn more about how live chat support benefits a business and its customers.

Live chat best practices

Remain thoughtful and deliberate about an essential support channel with these live chat best practices

Social media tools that can improve your customer service strategy

Social media has many uses for businesses today, from marketing a new product to increasing brand awareness. But what about customer service?

WhatsApp chatbot: use this tool to optimise your customer service

Get to grips with everything about the WhatsApp chatbot: how it works, 4 advantages and 3 essential steps to activate and streamline your customer service

How to use app integration effectively

App integration makes your software solutions more powerful and focused on your own business, rather than a generic business. Here’s how to do it effectively.

How to use Facebook Messenger for customer service

Messaging support channels have seen a surge in popularity. Here’s how (and why) you can use Facebook Messenger to provide better customer service experiences.

Conversational commerce

Conversational commerce isn’t just a trend – it’s a new way of connecting with customers.

Customer experience with asynchronous messaging