Zendesk for employee service

Treat your employees like your customers

Give employees the support they deserve with an intuitive service solution that powers every phase of work life. Zendesk AI helps your team deliver fast resolutions so everyone can focus on what matters most.

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Employee service for IT

Help your IT team work smarter, not harder. Powerfully designed to automate common requests, streamline workflows and keep your systems running smoothly as you scale.

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Employee service for HR

Keep your HR team at its most productive. Our software is easy to get set up, and Zendesk AI helps guide your team through routine questions. So your specialists focus on what matters most – your people.

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Benefits

Set up fast, resolve even faster

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An illustration of agent copilot recommending a response to a chat between an agent and customer

Diagram of a decision tree for workflows

Designed for every employee

A beautifully simple solution that is loved by employees and unlocks greater productivity, whether you’re getting or giving support.

Easy to implement, designed to grow with you

AI built to drive resolutions

Flexibility, without the complexity

Customer stories

“Our colleagues are at the heart of the customer experience. They deliver value to our customers, so it’s key that we enable them to do the best job they can, as efficiently as possible.”

Adam Bruce

Head of Product – Service Desk, Help and Automation, Tesco

Read customer story