Coming soon: Analyst Copilot

Turn data into resolution intelligence

Watch service quality and efficiency improve over time with Analyst Copilot, the analytics assistant powered by our Resolution Learning Loop™ that proactively reveals, diagnoses and remedies issues at their root cause.

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Analyst Copilot surfacing validated insights from a natural-language question.

How Analyst Copilot helps

Your service analyst that never clocks off

Purpose-built for CX and ES

Get an always-on service partner that turns noise into meaning with natural language Q&A. No BI background required.

Reduces costly guesswork

Every insight passes statistical checks and stays grounded in your operational context.

Works inside Zendesk

Analyst Copilot works inside Zendesk analytics on top of your service data, so you can investigate and act without exports or context switching.

Resolutions improve over time

Memories capture what matters – past analysis, definitions and context – so insights stay relevant as your understanding deepens. This feeds the Resolution Learning Loop™, compounding improvements with every question.

Investigate your data

Address resolution root causes, not just symptoms

Data analysis suggestions generated by Analyst Copilot.

Highlight citations within narrative summary to show statistics-backed analysis.

Ask questions in plain language

Ask any service question the way you would ask an analyst. Analyst Copilot translates natural language into clear, data-backed answers. Follow-up prompts make it easy to refine and deepen your analysis.

Delve deeper with contextual exploration

Validate insights with confidence

Take action on your data

Turn insights into better team performance

Analyst Copilot surfaces memories from past explorations.

Shows multiple datasets connecting to form unified insights.

Shows narrative-based analysis resulting from question asked about trends in resolution times.

Build intelligence that compounds

Memories save analytical paths, definitions and assumptions – so everyone gets consistent answers, even as questions evolve. No more re-creating logic or re-interpreting metrics. Analyst Copilot remembers the context for you.

See the full service picture

Turn analysis into aligned action

Drive continuous resolution improvement

Analyst Copilot for employee service

Find and fix internal service issues faster

Your teams shouldn’t need data analysts to understand what’s breaking IT and HR service. When software launches drive escalations or new policies double resolution times, Analyst Copilot identifies patterns and root causes so you can improve resolution times across teams, channels and topics.

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IT leader asking what issues are most commonly associated with missed SLA targets

Analytics you can trust

Built for enterprise-grade security

Analyst Copilot runs on Zendesk infrastructure with the same security, compliance and privacy standards as our platform. We design AI transparently, grounding insights in verifiable data and giving teams visibility into how results are produced.

Frequently asked questions

Can Analyst Copilot analyse data across channels and AI tools?

Absolutely. Analyst Copilot connects data across tickets, messaging, voice, agents and AI activity so you can understand how your entire operation is performing in one place.