See What's New at Zendesk

Zendesk lets you build conversational service, sales, and employee experiences that drive growth. Learn how to use our latest product capabilities to build relationships that last.

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Sticker: New!

Make it easy for your customers

Provide customers with personalised service across popular channels, like messaging.

Build better bots

Improved bot building lets admins easily manage complex bots, train them, and have more control over their dialogue.

Learn more about improved bot building

Improve conversations with data

Flow Builder lets you automate conversations based on external data to make interactions feel more personalised.

Learn more

Check out the new look

Ticket interface and messaging support both have a refreshed user interface on Android and iOS.

Learn more about our new mobile app UI

Give agents better context

Pages viewed provides additional context to agents by surfacing web pages or screens viewed by end-users in real time.

Learn more about pages viewed

Improve task management

Live reporting for messaging lets supervisors view agent availability, workload, and online statuses—all from one dashboard.

Learn more about enhanced reporting for messaging

See what else is new

Check out our release notes for everything else coming to messaging this quarter:

See release notes

See our Early Access Programs

Sticker: All New!

Set your teams up for success

Help agents handle higher ticket volumes, get better context and improve focus on every channel.

Empower agents with custom statuses

The Agent Workspace lets agents set custom statuses across channels to get routed to the right conversations.

Learn more about new ways to manage agent status

Route tickets strategically

Triggers automatically route incoming requests based on which agents have the right skills for the job.

Learn more about intelligent routing

View live agent statuses

Live dashboards in Explore show which agents are online and what tickets, chats, conversations, and calls they are currently working on.

Learn more about live reporting on agent status

See what else is new

Check out our release notes for everything else coming to the agent and admin experience this quarter:

See release notes

See our Early Access Programs

Sticker: Very New! Sticker: New!

Keep your business in sync

Expand operational capabilities on a platform that tailors every customer experience to your business.

Enhance Sunshine integrations

Streamline the creation of custom integrations between systems with event-driven business logic and orchestration.

Learn more about Sunshine integrations service

See what else is new

Check out our release notes for everything else coming to platform this quarter:

See release notes

See our Early Access Programs

Sticker: Ultra New!

Sell smarter, not harder

Close more deals with new pre-built apps, integrations and feature enhancements.

Upgrade sales analytics

Updates to sales reporting and analytics allow sales teams to drive effective conversations with data and centralise their reporting tools.

Learn more about sales reporting in Explore

Use custom objects in Sell

Custom objects let businesses adjust Sell data to fit their exact needs by defining and linking new object types to leads, contacts and deals.

Learn more about custom objects

Follow the leads

Sell’s built-in sales engagement feature gives sales teams the prospecting, enrichment, and sequencing tools they need to find more qualified leads, faster.

Find out more about our sales engagement tools

Integrate Dotdigital with Sell

Our integration with Dotdigital lets sales teams create targeted marketing and customer engagement opportunities with their Zendesk Sell account data.

Explore Zendesk Sell integrations

See what else is new

Check out our release notes for everything else coming to Sell this quarter:

See release notes

See our Early Access Programs