ReturnGO

ReturnGO is an innovative post-purchase platform for eCommerce stores that simplifies everything from order tracking to returns and exchanges, all while boosting revenue and sustainability. With data-driven insights and advanced automation capabilities at its core, ReturnGO empowers stores to offer customers a self-service experience that builds loyalty, reduces waste, and increases sales. Trusted by thousands of stores worldwide, ReturnGO is a must-have solution for eCommerce merchants looking to stand out in the competitive online retail landscape.

What the integration does:
The ReturnGO Zendesk App brings your post-purchase workflows directly into Zendesk, so support agents can view and manage returns and exchanges without leaving a ticket. Agents can look up return and exchange requests tied to a customer, review order and RMA details in context, and approve returns, including approving with a different return method, speeding up resolution times and reducing manual back-and-forth.

Data and privacy:
The app connects to your ReturnGO account using an API key that you provide and the Zendesk-OAuth integration. It retrieves return, exchange, and related order data from ReturnGO to display it inside Zendesk. Customer data accessed through the app is used solely to display and manage post-purchase requests within your Zendesk workspace and is not sold or shared with unauthorized parties. For full details on how ReturnGO collects, uses, stores, and protects data, see the ReturnGO Privacy Policy at https://returngo.ai/policy/.