A complete solution for support ticket analysis

Keatext is a text analytics platform designed to take all the manual work out of your hands. From analyzing support tickets, to finding insights, preparing recommendations, and sharing reports, Keatext supports every stage of your workflow as an analyst.

Seamlessly import and analyze support tickets from Zendesk
Get AI-based recommendations for what to improve in your customer journey with the most impact on customer satisfaction
Easily share insights and recommendations with ready-made reports

Zero in on where you can make the most impact

Prioritize the elements in your customer journey that have the most impact on customer satisfaction scores like CSAT or NPS. Keatext automatically recommends the top areas to focus on - extracted from your Zendesk tickets with our innovative AI.

Ready-made reports for your team

Reporting is a big part of your job, and we know how useful it is to work on a report that's already built - instead of starting from scratch. With Keatext, you can generate a ready-to-share report of your Zendesk insights and recommendations. This report summarizes the key opportunities identified for your customer experience, with GPT-formulated recommendations on where to start.

Analyze support tickets in minutes

Keatext leverages AI-driven text analytics to instantly process your Zendesk tickets on an ongoing basis. By integrating with Zendesk, insights from your tickets are instantly available to you, complete with advanced sentiment and intent analysis, topic grouping, visualization, and tagging capabilities.

Keatext allows you to:

Analyze support tickets instantly
Get AI-based customer journey recommendations
Easily share insights with ready-made reports
Track changes in tickets over time
Build and customize multiple dashboards

Elevate your customer experience with Keatext. Schedule a Zendesk integration demo with us: https://keatext.ai/en/request-a-demo/

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