Websays is a Social Listening and Natural Language Processing tool which connects with different ticketing systems and provide advanced services for a Contact Center 4.0. From connecting Twitter, Facebook, Instagram and Youtube with full coverage (posts, tweets, comments, replies, direct messages) for your Owned Authorised Channels, to adding external conversations from Reviews sites that simply mention your brand, including manual or automated preselection of what mentions create tickets based on semantic rules or sentiment.