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ZenBriefr

AI ticket assistant: summaries, reply drafts & field suggestions. Flat rate.

1 reviews

Installs

Less than 5

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Developer

ZenBriefr Team

About this app

AI ticket summaries, reply drafts & smart actions for Zendesk

ZenBriefr is a Zendesk sidebar app that suggests ticket fields, drafts replies, and summarizes long threads, right where your agents already work.

One flat rate. Unlimited agents. No per-seat fees.

What you can do with ZenBriefr

  • Smart Actions: automatically suggest ticket fields like priority, ticket type, and custom field values based on the ticket content. Agents review and apply with one click.
  • Multi-issue detection & ticket splitting: detect when one ticket holds several distinct issues and split them into separate tickets, each with its own subject, priority, and tags.
  • AI ticket summaries: summarize any ticket in four modes (Quick, Escalation Handoff, Resolution Notes, Auto Detect). No more scrolling through 30+ comments.
  • AI reply drafts: generate a ready-to-send reply in seconds with tone control (Professional, Friendly, Concise, Empathetic) across 9 languages.
  • Polish & Translate: polish a draft for tone, translate it, or both, right in the composer, plus insert ticket details (order refs, emails, IDs).
  • Ticket history & similar tickets: see the requester's past tickets alongside AI-matched resolved ones, so agents find known-issue fixes in seconds.
  • Attachment OCR: extract text from screenshots, images, and scanned PDFs attached to tickets (200 scans/month included).
  • Inline file viewer: preview PDFs, images, and documents in the sidebar, with no downloading or tab-switching.
  • Sentiment detection: see the emotional tone of the latest customer message at a glance, with color-coded indicators.
  • Sensitive word alerts: automatically flag tickets with legal, financial, escalation, or compliance-sensitive language.

Pricing

$149/month flat rate. One price for your whole team:

  • Unlimited agents

  • Unlimited ticket summaries & reply drafts

  • No per-seat fees

  • 14-day free trial, no credit card required

Privacy & security

Built around data minimization. Summaries run through selective PII redaction before AI processing, OpenAI processes on a zero-retention basis, access tokens are encrypted at rest, and only a short-lived summary cache is kept. Read the full privacy policy.

Support

Questions? Email support@zenbriefr.com or visit zenbriefr.com.

App details

How to install

Get ZenBriefr running in your Zendesk in about two minutes.

  1. Install the app: click Install to add ZenBriefr to your Zendesk instance.
  2. Authorize: approve the secure OAuth connection when prompted.
  3. Open any ticket: ZenBriefr appears in the sidebar automatically, and its reply tools appear in the ticket editor toolbar.

Your 14-day free trial includes full access to every feature, with no credit card required.

Need help? Email support@zenbriefr.com or browse the documentation.

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