Scale support for media and entertainment companies
Zendesk AI empowers media and entertainment companies to deliver fast, consistent support across every channel and platform. Automate high-volume enquiries, assist editorial and customer care teams, and keep audiences engaged from subscription signup to content delivery.
Handle over 80% of frequent requests like subscription status, billing issues, and content access with AI agents that manage peak demand and exceed customer satisfaction.
Help teams create exceptional experiences
Equip editorial and support teams with an AI copilot that offers real-time insights, audience context, and next-best actions. Deliver quick, personalized service that reflects your brand voice – whether it’s news, entertainment, or niche content.
Stay ready for breaking news and releases
Streamline workflows, scale support during major announcements or launches, and decrease ticket resolution times – even when engagement spikes.
AI Agents
Automate 80%+ of media & entertainment support queries
Delight viewers and readers with instant, round-the-clock responses. Zendesk AI agents manage everything from “When is my subscription renewal?” to “How do I access exclusive content?” across all channels.
Equip your contact center and digital teams with Copilot, which suggests responses, tunes tone, and provides real-time recommendations – ensuring every interaction is on-brand and engaging.
“We were really excited to see how positively impactful the Zendesk AI implementation was early on…and now we’re looking forward to the next iteration.”
“The Zendesk launch was one of our largest projects in many years. The overall success of the project can be attributed to the partnership, skill, and professionalism of the Zendesk folks. That made all the difference.”
“We were really excited to see how positively impactful the Zendesk AI implementation was early on…and now we’re looking forward to the next iteration.”
“The Zendesk launch was one of our largest projects in many years. The overall success of the project can be attributed to the partnership, skill, and professionalism of the Zendesk folks. That made all the difference.”
“We were really excited to see how positively impactful the Zendesk AI implementation was early on…and now we’re looking forward to the next iteration.”
Support your media & entertainment teams behind the scenes
Free media staff from repetitive inquiries by automating internal requests like HR, IT, or editorial policy lookups. Manage support across offices, studios, and remote teams seamlessly.
Connect service seamlessly to all your systems and media integrations
Zendesk AI integrates smoothly with CRM, subscription management, content platforms, and social media tools – so you can get started without lengthy setup or retraining.
