For media, analyst, and speaking inquiries, please contact email@example.com
Zendesk Launches Integration with WhatsApp Business Solution
August 1, 2018
SAN FRANCISCO — August 01, 2018 — Zendesk, Inc. (NYSE: ZEN) today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk.
By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5 billion users to provide faster, more proactive support. Customers can opt-in to receive updates and notifications such as purchase receipts, shipping changes or flight times directly in WhatsApp.
“Customers want to communicate with businesses as easily and seamlessly as they do with their friends and family,” said Mikkel Svane, Zendesk CEO and founder. “WhatsApp has quickly become the messaging app of choice, particularly in Asia Pacific and Latin America. With this new integration, we’re helping businesses stay connected with their customers globally.”
Businesses want a single, integrated place to manage all the interactions happening across different channels such as chat, phone, email, and messaging apps like WhatsApp. Zendesk now has the capability to help businesses around the globe put their customers first by better managing inquiries using the WhatsApp integration.
1mg, India’s leading consumer health platform, provides omnichannel support with Zendesk, and has seen success with their early access WhatsApp integration.
“WhatsApp is one of the most popular communication channels in India. With the integration, we can easily manage customer conversations in one place directly with Zendesk, just like we do with every other channel,” said Jehan Jit Singh, customer experience lead at 1mg. “With Zendesk and WhatsApp, we are now able to offer a faster and more convenient mode of communication. We handle over 20 percent of our order status inquiries daily with WhatsApp and Zendesk, which is much faster than traditional methods.”
Learn more about Zendesk as a WhatsApp Business Solution Provider and apply for WhatsApp’s limited access here: www.zendesk.com/whatsapp
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.Return to newsroom
The press releases contained in this archive section are provided for historical purposes only. The information contained in each press release is accurate only as of the date each press release was originally issued. Zendesk, Inc. disavows any obligation to update the information contained in such press releases after the date of their issuance.
Zendesk Appoints Craig Flower as Chief Information Officer
Zendesk announced today it appointed Craig Flower as its new Chief Information Officer. Flower had been…
Supporting Giving Tuesday: Tech for Good Impact Award winners will use Zendesk to advance social causes
The Zendesk Foundation today announced the winners of the annual Tech for Good Impact Awards. Earlier…
New updates to Zendesk platform enable businesses to act on customer data in one central workspace
Zendesk today announced no-code tools to help businesses bring custom data into its platform and create…