CX Innovation

Meet Zendesk’s new engineering and product leadership

Developing new products at scale that engage customers through an exceptional and simple user experience requires…

Latest stories

Turning AI into purposeful platforms for customers

Turning AI into purposeful platforms for customers

Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…

The New Dynamic Duo: How CX and Product Can Double Growth

The New Dynamic Duo: How CX and Product Can Double Growth

Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…

Zendesk for Employee Experience: applying CX strategies for better internal support

Zendesk for Employee Experience: applying CX strategies for better internal support

As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s…

New State of Sales research reveals key factors that boost connection between teams

New State of Sales research reveals key factors that boost connection between teams

Zendesk’s 2022 State of Sales report, “Wrangling the Disconnected Sales Org”, has revealed how sales leaders…

Zendesk obtains ISO 27701 accreditation

Zendesk obtains ISO 27701 accreditation

Trust is one of our core values at Zendesk and we’re always working to deliver products…

Welcome to the age of conversation

Welcome to the age of conversation

For the first time in over two years, Zendesk welcomed employees, customers and partners back to…

Announcing the 2022 Zendesk Startup CX Awards Winners

Announcing the 2022 Zendesk Startup CX Awards Winners

Today, Zendesk hosted its second annual Startup CX Awards, highlighting the best and brightest startups building…

Online platform powered by Zendesk provides critical aid to Ukrainian refugees

Online platform powered by Zendesk provides critical aid to Ukrainian refugees

United for Ukraine, a new online resource portal powered by Zendesk, helps individuals and families fleeing…