CX Innovation

Zendesk CTO on how businesses can use AI to differentiate customer service

Zendesk recently participated in The Economist Impact panel, which brought technology industry leaders and analysts together…

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Customer Spotlight: Building trust in the age of AI

The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…

Customer Spotlight: AI’s Impact on Modern Self-Service

The data continues to prove that customers prefer to self-serve (being able to check in for…

4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years

A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…

The newest customer experience frontier: Meta’s Threads

With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…

Zendesk CTO on harnessing the power of AI for customer-centric cost control

Zendesk recently participated in Futurum’s annual The Six Five Summit which brought technology industry leaders and…

Zendesk recognized for helping global cosmetic retailer Lush deliver elevated customer experiences

In the ever-evolving beauty industry, companies are looking for ways to deliver deeper connections and more…

Zendesk Head of AI on the current value add of generative AI and future applications for CX

A lot has happened since we last spoke. At Relate, the company announced Zendesk AI. What…

ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX

Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…