CX Innovation

ZENDESK RELATE 2023: Zendesk announces powerful AI designed exclusively for intelligent CX

Today at its flagship global conference, Relate, Zendesk, Inc. introduced Zendesk AI, an intelligence layer that…

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ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences

ZENDESK RELATE 2023: Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences

Today at its flagship global conference, Relate, Zendesk, Inc. unveiled Conversational Commerce, designed to connect brands…

Zendesk adds OpenAI integration to expand AI-powered customer experiences

Zendesk adds OpenAI integration to expand AI-powered customer experiences

Zendesk today announced its collaboration with OpenAl, an Al research and deployment company, to launch new…

Building responsible AI for the next evolution of customer experiences

Building responsible AI for the next evolution of customer experiences

We know consumers want generative AI, however they also have some valid concerns. According to The…

Consumers want generative AI and know it will change their service experiences

Consumers want generative AI and know it will change their service experiences

Generative artificial intelligence (AI) has taken the world by storm, sparking conversations about how it will…

Zendesk Head of AI on the promise and pitfalls of generative AI

Zendesk Head of AI on the promise and pitfalls of generative AI

Before she was Head of AI at Zendesk, Cristina Fonseca was founder of Talkdesk and Cleverly…

Zendesk enhances conversational experiences with proactive messages

Zendesk enhances conversational experiences with proactive messages

In challenging economic environments, customer engagement is top of mind for leaders who are empowering customer-facing…

Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles

Zendesk and LinkedIn Learning partner to help job seekers upskill and meet the hiring demand for specialized CX roles

Zendesk’s 2023 CX Trends report shows that nearly 80% of leaders believe delivering a great customer…

Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2

Zendesk earns #1 spot for Best Software Product, Best Customer Service Product, and Product for Mid-Market by G2

At Zendesk, we know that customers want honest feedback before they use a product or service.…