CX Innovation

Zendesk Appoints Craig Flower as Chief Information Officer

Zendesk announced today it appointed Craig Flower as its new Chief Information Officer. Flower had been…

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New updates to Zendesk platform enable businesses to act on customer data in one central workspace

Zendesk today announced no-code tools to help businesses bring custom data into its platform and create…

IT leaders all in on AI to improve employee and customer experiences

After years of economic uncertainty and rapid technology changes, IT leaders have significantly shifted their priorities.…

Zendesk AI helps businesses deliver exceptional employee experiences

Zendesk today announced it is bringing Zendesk AI to IT and HR teams. Artificial Intelligence plays…

Zendesk CTO on how businesses can use AI to differentiate customer service

Zendesk recently participated in The Economist Impact panel, which brought technology industry leaders and analysts together…

Customer Spotlight: Building trust in the age of AI

The Zendesk customer-first approach helps us foster meaningful conversations with our customers, prioritizing their needs and…

Customer Spotlight: AI’s Impact on Modern Self-Service

The data continues to prove that customers prefer to self-serve (being able to check in for…

4 ways AI and Workforce management tools will improve the lives of agents over the next 5 years

A new era in workforce management is upon us. Automation, artificial intelligence (AI), and personalized schedules…

The newest customer experience frontier: Meta’s Threads

With over 100 million users signed up, most companies and social-savvy consumers have heard of Threads,…