CX Innovation

Zendesk CTO deep dives into 2023 CX Trends Report – Part 2

The combination of high stakes and economic uncertainty has prompted businesses to examine their customer experience…

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Zendesk CTO deep dives into 2023 CX Trends Report – Part 1

Zendesk CTO deep dives into 2023 CX Trends Report – Part 1

The last several years have brought about not only constant change, but immense change – this…

Zendesk Partner Awards: Celebrating our 2022 Winners

Zendesk Partner Awards: Celebrating our 2022 Winners

Today, we announced our annual Partner Awards, which showcases leading businesses around the world who demonstrate…

Zendesk enhances partnerships with Slack and Zoom

Zendesk enhances partnerships with Slack and Zoom

The Zendesk technology partner ecosystem extends the core functionality of our industry-leading CX solution across the…

No and low code technology is revolutionizing software development

No and low code technology is revolutionizing software development

Last week, Zendesk’s CTO, Adrian McDermott, presented at The Economist’s Innovation@Work conference on how no and…

New Zendesk app powers CX agents on the go

New Zendesk app powers CX agents on the go

With 62% of customers willing to switch to a competitor if they do not get the…

Meet Zendesk’s new engineering leadership

Meet Zendesk’s new engineering leadership

Developing new products at scale that engage customers through an exceptional and simple user experience requires…

Turning AI into purposeful platforms for customers

Turning AI into purposeful platforms for customers

Over the last 70 years, AI has progressed dramatically, especially in customer service. We have all…

The New Dynamic Duo: How CX and Product Can Double Growth

The New Dynamic Duo: How CX and Product Can Double Growth

Hundreds of entrepreneurs and startup founders from around the world gathered in Vancouver last week for…