Zendesk Sandbox provides an isolated environment to safely build, test, and deploy changes to your service operation - so your team can innovate faster while ensuring consistent resolution.
Safely validate workflows and updates in a production-like environment.
Effective agent training with zero risk to live data
Onboard and train new agents without affecting your live data or workflows.
Deliver trusted, integrated experiences
Give customers and employees the best possible experience by validating integrations ahead of implementation.
ZENDESK SANDBOX Features
Service deployments have never been easier
Validate and test configuration changes in a production-like Sandbox environment before deployment. Safely preview updates, train agents, and sync environments without risking live data or service interruptions.
Gain full visibility into your Zendesk settings by inspecting configurations, comparing version differences side-by-side, and saving snapshots for audit-ready tracking and quick rollback.
Use realistic Sandbox setups to onboard and coach new team members effectively. Agents practice workflows and ticket handling without impacting live data or customer experience.
Automate moving validated configuration updates from Sandbox to production, reducing manual errors and minimizing downtime. Ensure consistent, reliable changes that keep support operations running smoothly.
Customer stories
“Training new agents in a realistic, safe environment lets us onboard faster and maintain high-quality support without impacting live operations.”
Thomas Powers
Vice President of Product Support at Catapult Sports
“With Zendesk, we gained the flexibility and trust to experiment safely with AI-powered workflows, ensuring every change improved customer experience without disruption.”
“With Zendesk tools, we had the clarity and control to manage complex configurations confidently - protecting service quality as we scale and innovate.”
“With Zendesk, we gained the flexibility and trust to experiment safely with AI-powered workflows, ensuring every change improved customer experience without disruption.”
“With Zendesk tools, we had the clarity and control to manage complex configurations confidently - protecting service quality as we scale and innovate.”
Zendesk Resolution Platform provides the tools to tailor and extend your customer service workflows. Connect data, automate processes, and deliver personalized experiences that grow with your business.
