Zendesk AI helps telecom providers offer reliable, consistent support across all channels. Automate routine enquiries, support field and call center teams, and keep subscribers satisfied from activation through troubleshooting.
AI that works as hard as your telecom support teams
Automate common subscriber requests
Handle 80%+ of high-volume queries like service status, billing inquiries, and plan upgrades with AI agents that handle surges effortlessly and exceed customer expectations.
Empower teams to resolve faster
Provide your support and field teams with an AI copilot delivering real-time insights, customer history, and recommended next steps. Enable quick, personalized service that strengthens customer loyalty.
Stay prepared during service launches and outages
Streamline back-end workflows, scale operations dynamically, and reduce ticket resolution times – even during outages or promotional campaigns.
AI Agents
Automatically resolve over 80% of telecom support queries
Zendesk AI agents assist with everything from “Is my service restored?” to “How do I upgrade my plan?” across all channels. Keep subscribers happy with fast, 24/7 support.
Provide your contact center and field staff with Copilot’s suggestions, tone adjustments, and real-time guidance – so each interaction is efficient and brand-aligned.
“Zendesk enhanced several areas of our business—not just customer support. For instance, our sales and account management teams use it as an ordering system. Before, this was handled through lengthy email chains. Now, when an order is raised, it’s logged through Zendesk, streamlining the process for our outbound logistics team.”
“Zendesk stood out because it was cost-effective and easy to set up. Its no-code platform meant we didn’t need extensive IT resources to integrate it with our other systems.”
“Zendesk enhanced several areas of our business—not just customer support. For instance, our sales and account management teams use it as an ordering system. Before, this was handled through lengthy email chains. Now, when an order is raised, it’s logged through Zendesk, streamlining the process for our outbound logistics team.”
“Zendesk stood out because it was cost-effective and easy to set up. Its no-code platform meant we didn’t need extensive IT resources to integrate it with our other systems.”
“Zendesk enhanced several areas of our business—not just customer support. For instance, our sales and account management teams use it as an ordering system. Before, this was handled through lengthy email chains. Now, when an order is raised, it’s logged through Zendesk, streamlining the process for our outbound logistics team.”
Simplify internal operations and employee support services for telecommunications
Let AI handle employee requests like IT tickets, HR policies, and equipment tracking, freeing your teams to focus on subscribers. Centralize support for offices, call centers, and field engineers.
Connect service seamlessly to all your systems and telecom integrations
Zendesk AI integrates with billing platforms, network monitoring tools, CRM, and ticketing systems – allowing easy time-to-value with minimal training.
