ResolveReady

Support teams resolve tickets too fast. Missing internal notes, unconfirmed refunds, and skipped escalation steps create reopens, QA failures, and compliance gaps. ResolveReady gives agents a clear solve-readiness checklist before resolution.

How it works

• Admins build solve-readiness workflows without code

• Lite supports tag-based targeting; Pro adds form, group, brand, status, and field-value conditions

• Agents see required steps in the ticket sidebar and complete them once

• Steps can save to mapped Zendesk ticket fields; Pro also supports internal notes and resolution summaries

• Each saved workflow applies one generated workflow tag for auditability

• Pro can block selected ticket statuses until required steps are done

Workflow templates included

• Customer verification

• Refund verification

• Escalation completeness

• Bug escalation

• VIP customer workflow

• Compliance confirmation

• Start from scratch

What it prevents

• Tickets resolved without required context

• Refunds processed without approval confirmation

• Escalations handed off without context

• Compliance steps skipped under ticket volume pressure

• Reopens caused by missing resolution information

Why teams keep it

ResolveReady writes configured workflow outputs directly to Zendesk and applies a workflow tag, giving operations and QA teams a simple audit trail inside Zendesk.

Setup time

Most teams are live in under 10 minutes using workflow templates.

Data and privacy

Core workflow processing runs within the Zendesk App Framework. ResolveReady reads only the ticket tags, form, group, brand, status, and configured field values needed to evaluate administrator-defined workflows, and writes only to fields, internal notes, and tags that those workflows configure. ResolveReady sends privacy-minimized product telemetry to ASA Labs containing the app version, plan, a random installation identifier, event type, and aggregate workflow/step counts. Telemetry never includes ticket content or IDs, requester information, comments, field values, email addresses, agent identity, or Zendesk account/subdomain identifiers. ResolveReady does not sell customer data or use it for advertising.